Bad experience Lancaster KOA

avan wrote:
ADA requires reasonable accommodation of the disability. Based on OP's description, what was requested was reasonable if the distance from the campsite to the gate could not be easily traversed by the HC person. In addition to posting to the various campsite review sites, formal ADA complaint should be filed with a copy to the CG and to KOA main office.

It is this thinking that causes businesses to want to get any disabled person in and out as soon as possible. The Drumbeat of sue, sue, sue makes businesses fear the disabled customer, not want to accommodate them.
As far as whether or not the requests were reasonable, in my opinion absolutely not. Why should a disabled person get to bring in guests without a fee when everyone else has to pay. Not all parks have the ability to monitor all visitors. We can, but we are in Montana and very few of our guests from Thailand have visitors stopping by. But if a park is located a short distance from major metro areas and serves primarily locals, it would be close to impossible to administer some visitors in free and others pay.
As for the golf cart, our insurance specifies that we are not to allow any non employee to operate or ride in park vehicles. Maybe as the owner I would take that chance, buy I don't empower my employees to make that decision.