Banned from Swinomish Casino and RV Park WA
I left this review on Tripadvisor about Swinomish Casino, RV Park, Bingo Hall and Lodge 12885 Casino Drive Anacortes WA 98221, which has resulted in me receiving a threading phone call to my home from...
Forum Discussion
Dog Folks wrote:Right on! We use some great software that includes the option to flag a problem customer. If someone was to write a similar review about one of my parks, negatively commenting on ridiculous items like complaining that we water the grass, that we don't serve fresh cream with the coffee or that we won't request guests move from their current site because the newcomer wants that site for themselves we will be sure to never have a vacancy for them in the future. Just good business, why set yourself up for failure.
Let's look at the rant and what he expected to be changed;
1. Change sprinkler time or illuminate the sprinkler coverage.
2. Upgrade the power system
3. Change menu
4. Supply milk for coffee
5. Move train track or force trains to break the law by not sounding horns.
6. Relocate A/C unit
7. Make city relocate sewer treatment plant or change prevailing winds.
8. Eliminate live entertainment
Now once that is all complete he may come back and spend his pricey sum of $10.00. Too funny.
We had camper complain about the positioning of the trees near the road. He was trying to go into a narrow road AGAINST the traffic pattern, despite being advised to the contrary just minutes before.
After pointing out which trees he wanted cut down, he said in the same breath, that he was never coming back.
Seems to me that solves the problem. Cancel the chain saws!
It has been proven time and time again that firing your worst customers is a good business strategy. It allows you to spend more time on the good customers and decreases the negative energy generated by the whiners and complainers.
I agree with the others, I see nothing to indicate the guy had been banned from the property. The response was reasonable in that they just pointed out certain things weren't going to change, either by management's choice or the fact the property can't do anything about it. It is just another example of why responding to any review is a questionable endeavor at best. There really is nothing to gain.
