Forum Discussion
magnusfide
Dec 14, 2013Explorer II
Lantley wrote:
Ultimately it's a way for states to save money. They do not have to maintain and manage the infrastructure of having a call center with state employees. It allows the states to farm out the entire operations. As you have seen many states have gone this route.
It allows more tax dollars to go directly into managing the parks vs. being siphoned off for non essential things like call centers
This is a fallacy from RAs sales pitch to the states.
Those states that already had an efficient computerized reservation system do not save any money: this from several DNR heads who also state that their complaints numbers have gone through the roof since RA took over. It's costing them more now to deal with RA problems.
RA is a monopoly. It has been a giant step backwards for many state systems. Sales pitches don't sync with the reality in the states with outstanding park systems before RA.
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