KOA Campground Cancellation Policy

Bobchambe wrote:
Just wanted to mention that if you reserve a campsite at a KOA park, be very sure you can make it. They have a 48 hour cancellation policy!!
If you make a reservation today for a site tomorrow, and something happens and you can't make it, you pay for tomorrow night anyway.
48 hours is a ridiculous amount of time! 24 hours notice is bad enough when you never know what may happen with an RV! Most RV Parks we have dealt with have a 12 hour or less cancellation policy.

Personally, we will avoid KOA parks in the future, or at least not book them in advance.

Great thing about this country is you are free to choose to not give your business to any entity that has rules and policies you do not like.
Our cancellation policies are much stricter. It is the only way we can be assured that we maximize the usage of the park. It is also the only way we can assure our potential guests that our sites are indeed reserved for guests that will arrive and not just held in case the person owning the reservation decides we are the location they wish to visit out of the 10 locations they have reserved. These forums are full of threads regarding parks where the potential guest sees rows upon rows of empty, yet reserved, sites and there are even more threads about how many government parks get fully reserved a couple of minutes after each date becomes available, yet the parks are only half full when that date arrives.
Cancellation fees may very well not work for you. However they are necessary for us to maximize our occupancy, and hence our profitability. Just because you don't like them, doesn't make them in your words "ridiculous".