Recently, I made a telephone call to this particular city owned and operated RV park to reserve a space for my RV later that day. I left my name and cell phone number when asked for the name on the reservation. I did not guarantee the reservation in any way, shape or form. Hence, the RV park did not have my credit card information.I was unable to make it to this RV park, as it started storming and I was still about 75 miles away, when I decided to stop along the way in another small town for the night.The next morning about mid-morning, I received a terse telephone call from the RV Park manager, telling me they were charging me for the night, since I was a no-show. I reminded the manager that I had not guaranteed the site for the night, and that it was understood that the reservation would cancel upon my absence. Well, that set-off the manager at that point again telling me that they were charging me for the night. At which time I re-stated the above. The manager then hung-up on me.I am wondering if I should have called the city manager to relate the story in-full, as to file a complaint on this rude manager? I fully intend to stay at this RV park in the future, but am wary because of this out of control city worker they have managing this RV park. What would you do?

Perhaps if you had been able to explain to the manager why you did not show up, he wouldn't have acted so angry at the end of the call. Did he not give you the chance?

Most likely the manager was getting his hiney chewed. He probably broke with policy and held a site for you without getting a deposit. Might even have had to turn away a guest or two that night and then the site went unused. Maybe the person in charge of the park was checking the records and asked why they were turning away guests when the park wasn't full. Maybe one of the people turned away for that site he held for you was someone in city government and when they found the site went unused they started asking questions.There are probably multiple checks and balances in place to prevent an assortment of things. A site showing reserved that suddenly goes unfilled could mean the manager is skimming off cash. It could mean that the park is not fully utilizing it's sites, hence not maximizing it's income. Even though it is a municipal park, that revenue is still important.

Skid Row Joe wrote: Hence, the RV park did not have my credit card information...RV Park manager, telling me they were charging me for the night, since I was a no-show.How are they going to do that sans your CC information?

Although you didn't provide CC number the site was held for you.You would have been upset if you had shown up and site was rented.You were the 'no call-no show'YOU gave your word! That should have been enough.Pay up..........After all, isn't that what set 'William Foster' off.

Skid Row Joe wrote:...What would you do?...I would have called and cancelled the reservation as soon as I knew I was not going to make it to that park. If you expect a space to be held for you without a deposit, you owe them the courtesy of a call when you realize that you will not be there even it they do not have the means to charge you.

Municipal Campground/RV Park reservation discrepancy.

kknowlton
Explorer II
Jun 07, 2015
Perhaps if you had been able to explain to the manager why you did not show up, he wouldn't have acted so angry at the end of the call. Did he not give you the chance?
westernrvparkow
Explorer
Jun 07, 2015
Most likely the manager was getting his hiney chewed. He probably broke with policy and held a site for you without getting a deposit. Might even have had to turn away a guest or two that night and then the site went unused. Maybe the person in charge of the park was checking the records and asked why they were turning away guests when the park wasn't full. Maybe one of the people turned away for that site he held for you was someone in city government and when they found the site went unused they started asking questions.
There are probably multiple checks and balances in place to prevent an assortment of things. A site showing reserved that suddenly goes unfilled could mean the manager is skimming off cash. It could mean that the park is not fully utilizing it's sites, hence not maximizing it's income. Even though it is a municipal park, that revenue is still important.
2oldman
Explorer II
Jun 07, 2015
Skid Row Joe wrote:
Hence, the RV park did not have my credit card information...RV Park manager, telling me they were charging me for the night, since I was a no-show.
How are they going to do that sans your CC information?
Old-Biscuit
Explorer III
Jun 07, 2015
Although you didn't provide CC number the site was held for you.

You would have been upset if you had shown up and site was rented.

You were the 'no call-no show'

YOU gave your word! That should have been enough.
Pay up..........

After all, isn't that what set 'William Foster' off.
trailertraveler
Explorer
Jun 07, 2015
Skid Row Joe wrote:
...What would you do?...
I would have called and cancelled the reservation as soon as I knew I was not going to make it to that park. If you expect a space to be held for you without a deposit, you owe them the courtesy of a call when you realize that you will not be there even it they do not have the means to charge you.
soos
Explorer II
Jun 08, 2015
trailertraveler wrote:
Skid Row Joe wrote:
...What would you do?...
I would have called and cancelled the reservation as soon as I knew I was not going to make it to that park. If you expect a space to be held for you without a deposit, you owe them the courtesy of a call when you realize that you will not be there even it they do not have the means to charge you.

X 2
Skid_Row_Joe
Explorer
Jun 08, 2015
kknowlton wrote:
Perhaps if you had been able to explain to the manager why you did not show up, he wouldn't have acted so angry at the end of the call. Did he not give you the chance?
Sorry....you're right about questioning this aspect of the story. Let me add a couple details here; In fact I did tell the mgr. that I stopped for the night because it was storming, and as I was also facing nightfall - I stopped for the night. It didn't matter - this mgr. re-lit into me saying how dare I make a reservation, then not call to cancel. At which point I re-stated that if the reservation was not guaranteed with a credit card, how could I be liable for the charge? The mgr. stated I would be charged again for the 3rd time, then hung up. BTW, this mgr. runs it like a dictator, and has been the ONLY mgr. there since it opened about 10-years ago. I love this little RV park, but am wary to be blessed out when I try to stay the night there again. That, really is why I am wondering if I should contact the city manager with my experience with this manager?
Skid_Row_Joe
Explorer
Jun 08, 2015
Old-Biscuit wrote:
Although you didn't provide CC number the site was held for you.

You would have been upset if you had shown up and site was rented.

You were the 'no call-no show'

YOU gave your word! That should have been enough.
Pay up..........

After all, isn't that what set 'William Foster' off.
Not true. One's word never, ever guarantees anything in this space-for-rent business. I didn't guarantee the reservation with a credit card, I did not request or state late arrival, as well the park did not get my credit card info., so, the site cancels - at some point. In the motel/hotel business, that cut-off time is and always has been 6 p.m. In other words - it's understood that the site will go to any other RVer with a desire to rent the site after 6 p.m.
Skid_Row_Joe
Explorer
Jun 08, 2015
trailertraveler wrote:
I would have called and cancelled the reservation as soon as I knew I was not going to make it to that park. If you expect a space to be held for you without a deposit, you owe them the courtesy of a call when you realize that you will not be there even it they do not have the means to charge you.
It's too late for that. The question is; would you call the city manager to review the events with the RV park manager's supervisor, to bring the manager's behavior into clear focus?
Skid_Row_Joe
Explorer
Jun 08, 2015
2oldman wrote:
Skid Row Joe wrote:
Hence, the RV park did not have my credit card information...RV Park manager, telling me they were charging me for the night, since I was a no-show.
How are they going to do that sans your CC information?
The manager never stated how that was going to be accomplished. I did ask, and got the same answer; "you will be charged on your credit card." So, something's up with their system, if they thought they could charge me for something I didn't agree to purchase. I think like WesternRVparkowner stated; something's Up with this manager or their system to get that upset over one space in a usually nearly empty municipal RV park.