Making it very clear, I was the one in error when they asked me to re-write it.
Also, when I rate a park I certainly take staff into account; they can make or break your establishment. Even phone conversation.
When I call to make a reservation for example and they tell me they are busy at the counter can they call me back they can pretty much be guaranteed I will do business with them (assuming I get the call back). Why? Two reasons. I hate it when I dealing with any business face to face and they give priority to a phone call. I have been known to walk out. Secondly, neither I nor the person at the counter is getting the attention a customer deserves.
Also, I do not rate based on the number of amenities; I rate based on how well things are as they say they have.
I love those who complain there was no pool, for example, when they never said they had one in the first place!
I don't always agree with wpo but I sure wish I knew where his parks were as I could go out of my way to stay there.