RV Park Reviews

I have to agree with Dog Folks, the front desk can set the tone for the whole experience. I had stayed at the Tom Sawyer RV park in West Memphis, AR, several times until I was treated very rudely. While I'm at home in TN, I have to store the coach somewhere.

I had stayed at the Tom Sawyer park before and went to inquire about another stay. The office was closed so I waited for a few minutes. The clerk drove up (who I recognized) and when I got out of my car (didn't have the coach with me) I said hello and she turned to me and in a sharp rude tone said "the office will not open for 10 minutes". I couldn't believe it. I know it sounds petty now but there are so many responses that would have worked better... like, 'hello sir, the office is closed right now as I need to unload a few supplies' (that's what she was about to do).... I would have even helped her! I just got back into the Honda and drove off.

I had stayed there a couple of times before so I'm not sure if she knew me or not. I never stayed there again. I sent an email to the park owner about my experience and the owner responded that the clerk was just having a bad day. I think the girl must have been a relative as I would have fired her for speaking to a customer the way she did to me. There is no reason to be sharp and ugly to a repeating or new customer.

Anyway, I have found a new park that is actually closer to the house and they are so friendly. The owner of the Tom Sawyer park said I could stay a week for free but I just didn't feel comfortable going back as I leave the coach and the girl and her cronies might do something to the coach as I got her in trouble.

Very early in my career, I ran a retail business for several years, our success was based on customer service as the customer could just go down the street to our competitor. My employees knew to offer the best customer service and I think that was a major part of the success of our small business.

MM.

Dog Folks wrote:

nodine wrote:

JoeH wrote:
I too have had a review rejected/censored with the reason being " what you experienced may have been a one time event" . (I had placed many reviews on the site in the past.)

In this review ,I posted that the power/voltage was good, the water pressure proper, rest rooms clean. I complained that the staff was rude in my review and as a result, the review was not posted due to the above "reason". Why I said the staff was rude was we had called for a pull thru to accommodate our 43 ft MH pulling a pickup. They said no problem. We got there and they put us in 2 back to back sites, still no problem. They instructed us to pull out thru the site across from us to get back on the access/exit road as the roads were very narrow . OK, no problem, that is until they rented the site that we were supposed to exit thru. Why they did this is a mystery as the park was about 2/3 empty. I went to the office and the staff member that had told us we needed to exit thru the site said we'd just have to wait until those campers left. I explained that we were leaving early in the morning as we had a full day of driving ahead of us the next day. She said too bad, you'll just have to wait. I went to the new campers that were in the site that we were to exit thru and explained the situation and they went to the office and told them they were moving. As you can see the staff was not helpful. So that's what I put in review--- which was rejected.

I can only imagine that this park was a sponsor of some type for RVPARKREVIEWS hence, the censorship of the less than positive review I wrote.

I will never use RVPARKREVIEWS again, knowing that the website manager censors truthful reviews. You just can't trust what they choose to publish

It would appear that RVParkReviews should be about the facility and not the personnel. Sometimes you get a work camper who is having a bad day and takes it out on the customers. That does not mean that the person working the registration desk the next day will treat customers the same way. On the other hand, if the power has low voltage or the water is the color of tea then you can bet it will be that way for some time.

Bob

I do not agree. Staff and in my case, the owner, are an integral part of the campground, and their actions, both good an bad determine the overall experience. They should also be part of the review.

I understand your point, but 99% of the time I do not interact with the owner. If the staff manages to collect my money and direct me to the site. I can figure out the rest on my own from there.

nodine wrote:

JoeH wrote:
I too have had a review rejected/censored with the reason being " what you experienced may have been a one time event" . (I had placed many reviews on the site in the past.)

In this review ,I posted that the power/voltage was good, the water pressure proper, rest rooms clean. I complained that the staff was rude in my review and as a result, the review was not posted due to the above "reason". Why I said the staff was rude was we had called for a pull thru to accommodate our 43 ft MH pulling a pickup. They said no problem. We got there and they put us in 2 back to back sites, still no problem. They instructed us to pull out thru the site across from us to get back on the access/exit road as the roads were very narrow . OK, no problem, that is until they rented the site that we were supposed to exit thru. Why they did this is a mystery as the park was about 2/3 empty. I went to the office and the staff member that had told us we needed to exit thru the site said we'd just have to wait until those campers left. I explained that we were leaving early in the morning as we had a full day of driving ahead of us the next day. She said too bad, you'll just have to wait. I went to the new campers that were in the site that we were to exit thru and explained the situation and they went to the office and told them they were moving. As you can see the staff was not helpful. So that's what I put in review--- which was rejected.

I can only imagine that this park was a sponsor of some type for RVPARKREVIEWS hence, the censorship of the less than positive review I wrote.

I will never use RVPARKREVIEWS again, knowing that the website manager censors truthful reviews. You just can't trust what they choose to publish

It would appear that RVParkReviews should be about the facility and not the personnel. Sometimes you get a work camper who is having a bad day and takes it out on the customers. That does not mean that the person working the registration desk the next day will treat customers the same way. On the other hand, if the power has low voltage or the water is the color of tea then you can bet it will be that way for some time.

Bob

I do not agree. Staff and in my case, the owner, are an integral part of the campground, and their actions, both good an bad determine the overall experience. They should also be part of the review.

Dog Folks wrote:

Dutch_12078 wrote:

Dog Folks wrote:

We were looking for a long term stay park for the winter.

Called this one particular park and asked if we could visit to look at sites, and if they allowed dogs.

Was told yes, come on down.

Drove 80 miles ONE WAY to get there.

We were driving the late model truck in our signature and it was/is clean. NO dents.

Found the owner, and after a short conversation, he gave us a list of open sites.

As we were looking at sites, he approached the truck was told that "This is not going to work out with the dogs." (Two retired racing Greyhounds)

I am not mad because the owner would not accept our dogs, his campground, his rules.

I am disappointed that he changed his mind about dogs, after we drove 80 miles. If he made his decisions on breeds of dogs or us, as possible campers, he could of said so, on the telephone, BEFORE we spent the money and the time driving there.

I cautioned others in the review to make sure of the rules before going there because they are subject to the whims of the owner.

It was NOT my first review. I had posted others because I felt the concept was sound.

First time, ever, being turned away. Last time I will contribute to RV Park Reviews.

What reason was given for the rejection?

That is another issue. No reason given, no response to two e-mails, just never posted.

RV Park reviews overall does a good job.I imagine they censor reviews if they become too personal. Your comments about dog rules are at the whim of the owner may be true however, you should have dropped the emotion and simply stated "Park must see and observe behavior all pets in person before approving long term stays."
I think the re worded politically correct version alerts other campers to the issue without insulting the CG owner.
I imagine the censorship comes into play when the reviews have the potential to be libelous or slanderous.
If RV parks reviews allowed every review to be posted without some form of censorship it would become a mess.
Much in the way the forum censores post to maintain order and decorum.
RV Park reviews must censor reviews in attempt to keep reviews factual and less subjective.
In the end RV park reviews is the best resource available to share CG reviews. No it isn't perfect,but it works.
Use it to share your review of the park. Keep it factual, avoid any comments that refer to specific individuals and you will have fewer censorship issues.
Personally I just want to know the basics. Is the park clean,ran in an orderly fashion, big rig friendly, have decent 50amp electric amenities, pools etc.
The attitude and friendliness of the staff is totally subjective and unimportant to me. I much more interested in the facilities and infrastructure than the staff.

JoeH wrote:
I too have had a review rejected/censored with the reason being " what you experienced may have been a one time event" . (I had placed many reviews on the site in the past.)

In this review ,I posted that the power/voltage was good, the water pressure proper, rest rooms clean. I complained that the staff was rude in my review and as a result, the review was not posted due to the above "reason". Why I said the staff was rude was we had called for a pull thru to accommodate our 43 ft MH pulling a pickup. They said no problem. We got there and they put us in 2 back to back sites, still no problem. They instructed us to pull out thru the site across from us to get back on the access/exit road as the roads were very narrow . OK, no problem, that is until they rented the site that we were supposed to exit thru. Why they did this is a mystery as the park was about 2/3 empty. I went to the office and the staff member that had told us we needed to exit thru the site said we'd just have to wait until those campers left. I explained that we were leaving early in the morning as we had a full day of driving ahead of us the next day. She said too bad, you'll just have to wait. I went to the new campers that were in the site that we were to exit thru and explained the situation and they went to the office and told them they were moving. As you can see the staff was not helpful. So that's what I put in review--- which was rejected.

I can only imagine that this park was a sponsor of some type for RVPARKREVIEWS hence, the censorship of the less than positive review I wrote.

I will never use RVPARKREVIEWS again, knowing that the website manager censors truthful reviews. You just can't trust what they choose to publish

It would appear that RVParkReviews should be about the facility and not the personnel. Sometimes you get a work camper who is having a bad day and takes it out on the customers. That does not mean that the person working the registration desk the next day will treat customers the same way. On the other hand, if the power has low voltage or the water is the color of tea then you can bet it will be that way for some time.

Bob

If i see say 10 posts and one out of ten complains the bathrooms are dirty.I exclude that in my viewing.If I see 6 out of 10 reveiews complaining of dirty bathrooms I then assume this RV site does not keep up their shower/restrooms very well and so on with each post complaint.

Dog Folks wrote:

westernrvparkowner wrote:

Dog Folks wrote:

BarbaraOK wrote:
So something in one of your posts was edited out huh?

Tell us about the better site you have found for park reviews.

Barb

I just find the censorship to arbitrary. I not going to spend my time writing a review only to have the entire review turned away or not posted. iT is just a waste of time.

You want my opinion, fine, but don't zap it because you don't agree. I for one will not contribute to the sites success any longer.

Edited more than once. No matter how politely you may speak against a certain park staff member/or owner, it will never get posted. I am NOT speaking of a rant, but a listing of the facts.

One new review site is coming on line. (I don't have anything to do with it)

It would sure help (or hurt) your position if you would tell us what was edited out. If you made personal comments regarding the staff, it probably will be edited out, because it can become the basis of a libel lawsuit. For example, even if you believe it to be a fact, you cannot just put in a line that says "the owner of XYZ park is a child molesting, drunken, terrorist who is going to blow up an office building next week." The publisher of that information (the website) does have an obligation to not allow libelous postings.

We were looking for a long term stay park for the winter.

Called this one particular park and asked if we could visit to look at sites, and if they allowed dogs.

Was told yes, come on down.

Drove 80 miles ONE WAY to get there.

We were driving the late model truck in our signature and it was/is clean. NO dents.

Found the owner, and after a short conversation, he gave us a list of open sites.

As we were looking at sites, he approached the truck was told that "This is not going to work out with the dogs." (Two retired racing Greyhounds)

I am not mad because the owner would not accept our dogs, his campground, his rules.

I am disappointed that he changed his mind about dogs, after we drove 80 miles. If he made his decisions on breeds of dogs or us, as possible campers, he could of said so, on the telephone, BEFORE we spent the money and the time driving there.

I cautioned others in the review to make sure of the rules before going there because they are subject to the whims of the owner.

It was NOT my first review. I had posted others because I felt the concept was sound.

First time, ever, being turned away. Last time I will contribute to RV Park Reviews.

*****
I have had a few problems with to much honest criticism, but was offered the chance to edit my post I did and they posted it.
just sayein...r0n.....:B

I use rvparkreviews as a starting guide to parks I should look at. Then I will look at their website to get an overall feeling of the CG. I then narrow my search down comparing CG websites to the reviews I can find to make a determination of trying a particular CG out. Don't often wing it.

JoeH wrote:
I too have had a review rejected/censored with the reason being " what you experienced may have been a one time event" . (I had placed many reviews on the site in the past.)

In this review ,I posted that the power/voltage was good, the water pressure proper, rest rooms clean. I complained that the staff was rude in my review and as a result, the review was not posted due to the above "reason". Why I said the staff was rude was we had called for a pull thru to accommodate our 43 ft MH pulling a pickup. They said no problem. We got there and they put us in 2 back to back sites, still no problem. They instructed us to pull out thru the site across from us to get back on the access/exit road as the roads were very narrow . OK, no problem, that is until they rented the site that we were supposed to exit thru. Why they did this is a mystery as the park was about 2/3 empty. I went to the office and the staff member that had told us we needed to exit thru the site said we'd just have to wait until those campers left. I explained that we were leaving early in the morning as we had a full day of driving ahead of us the next day. She said too bad, you'll just have to wait. I went to the new campers that were in the site that we were to exit thru and explained the situation and they went to the office and told them they were moving. As you can see the staff was not helpful. So that's what I put in review--- which was rejected.

I can only imagine that this park was a sponsor of some type for RVPARKREVIEWS hence, the censorship of the less than positive review I wrote.

I will never use RVPARKREVIES again, knowing that thewebsite manager censors truthful reviews. You just can't trust what they choose to publish

Thanks for posting. I was starting to think I was the only one.

It's a great site to use, as long as one realizes that everyone has different opinions, likes and dislikes. As long as the reviews are informative about what were positives and negatives to them, you can base your decision on them.

I get a kick, though, out of reading the ones where a low rating was given because the weather was bad... like the park has a choince in that matter.