westernrvparkowner wrote:
mockturtle wrote:
westernrvparkowner wrote:
Why all the hate for customer service? We guide everyone to their sites. It prevents people from pulling into the wrong site. It prevents people from driving the wrong way down a dead end road. It gives us one final chance to be sure someone hasn't decided to move a picnic table into the middle of that site to get it out of their way. It allows us to be sure the neighbor hasn't decided to park their tow vehicle in that site. Our employees do not expect a tip. They don't even expect to be thanked, but they do expect to be treated with respect and not told they are idiot minimum wage minions who are stupid and unwanted. And believe me, I can come up with a lot more stories of stupid, irresponsible customers than you can come up with stories about how a site guide did you wrong.
Customer service? More like CYA!
For those who missed the hate in some of the other posts, surely you can see it here!
Actually, I sympathize with your position. Every day I see campers & RVers who believe that rules do not apply to them. They are exempt. Their dogs are exempt. Their RVs are exempt. It's no wonder that so many park owners burn out and sell out. :(
That said, I see guiding the guests to their site as more a safety measure for the facility than for the convenience of the guest. In some of the tightly-packed parks I've seen and with all the big rigs, it is probably a good idea. And when it's done for me, I always thank the person kindly. :)
