Useless Park Reviews
I'm planning to spend the summer in the Pacific Northwest (PNW) and I've been reading a lot of camp reviews lately. Most are so horrible, they make my head spin. Here's a hypothetical example of Cam...
Forum Discussion
Matt_Colie wrote:I think this really comes down to gestalt (a German word referring to the form or shape of something).
When My business was active, suppliers could count on hearing from me when things didn't go well. I sometimes got "thank you"s for that. If things are not good, you should tell the people.
Like you, I owned a business with many suppliers and employees. Delivering feedback is important if you want your suppliers and employees to improve. But there's a way to do it properly and a way to do it improperly.
With my employees, I almost always (depending on severity and how time sensitive the issue was) took them aside and said something nice first. Then I told them what I observed and suggested a more appropriate action that I'd like to see them do. I'd explain to them how the company would benefit from them taking another approach. As much as possible, I tried to stick with the facts and not make judgements as to the motive for their behaviors.
The truth of the matter is I hated confrontation and only did it as an obligation of my position and not with any great satisfaction. I'm much happier today not having employees and vendors to confront on a regular basis. But even today, I still try and deliver any feedback to service providers, campgrounds or my children with the proper gestalt.
