Crowe wrote:
Standard hotel policy is 6pm day of arrival.
Not true. Many hotels, especially in resort areas, have much longer cancellation policies, some as much as 30 days in advance. Hotels that are geared more toward business guests have more liberal policies as things change more rapidly in that realm.
People seem to forget that campgrounds are businesses, many of which have short seasons in which to be profitable. They just can't afford to refund that much money. It also helps to prevent people from booking multiple campgrounds and then deciding on which one last minute or booking multiple weekends and then just showing up when they feel like it. It's done to ensure their financial well-being and to hopefully level the playing field. I guess I just don't understand when someone agrees to a set of rules then expects special treatment to break those rules. Shop with your feet. If you don't like the rules, then go elsewhere.
I didn't say I expected a refund when I understand the policy. And, I noted that resort hotels have longer cancellations which I understand. But I haven't encountered any RV parks with 24 hour notice, including middle of nowhere.
I'm probusiness and a prior business owner. There is a difference in refunding money for goods used and refunding a deposit to the customer who couldn't get into a campground because it was flooded.