Which to choose in Cherokee NC

We stayed one night at the KOA and it was very poorly run and no one was available to check us in. Sign said to call the posted number but no phone available and no cell coverage. Another rig came in and no one around. We had called and they told us when they would be leaving and we got there 1/2 hour before they were suppose to close. We couldn't use the WiFi because there wasn't anyone there to give us the password. They charged a resort fee and we had none of the benefits they advertised so my DW badgered them for a refund of the resort fee. Basically the place sucked.