cephoto wrote:
well, while I can see where on a specific, single house project there may not be drawing of precise plumbing and electrical runs, I don't believe for a second that Keystone produces multiple models of RVs by the hundreds without knowing pretty much exactly where the gray/black tanks will fit, how the plumbing will run to each and exit the RV. This is a production line, not one of a kind housing. And there is a need for that or I wouldn't be here obviously.
The Customer Service rep simply didn't want to take her time up finding them for me... for free. In this day when all is on a disk somewhere(and betting those very plans too), Keystone should already have a system set up for such request from someone who purchases their products and needs this info.
Perhaps I see customer service as providing service to the customer and some see it as providing as little service as possible.
I couldn't even get Jayco to part with their plumbing schematics for a =fee=! I just don't understand why anyone would turn down money for something relatively simple. I used to work in the high-end watch business. Think you can get a new instruction manual from anybody? Patek Philippe could charge $250-500 per manual and have a license to print money, the demand would be so high. Same with display boxes, that have a tendency to simply rot the insides out. They could charge $1,500-2,000 each, and make =tons= of cash...but they won't. Just stupid...
Lyle
