Forum Discussion

TucsonJim's avatar
TucsonJim
Explorer II
Mar 05, 2014

A manufacturer who cares!

On February 6th, I ordered a new Grand Design 337RLS FW from Lazy Days in Tucson. Since I elected some options, I needed to wait for delivery from Grand Design. The promised delivery date has come and gone three times so far. I'm frustrated and my salesman is frustrated too.

Late tonight, I received a phone call from the Western District Manager for Grand Design! He personally apologized for the delays and said he'd do everything in his power to get the rig to us as quickly as possible. The primary cause for the delays are that the workforce, suppliers and delivery personnel have all been impacted by the winter weather in the Midwest. He assured me that my rig is a priority and they'll clear the backlog as quickly as possible.

I've owned a lot of RVs over the years, and I've never been personally contacted by a manufacturer when things weren't going right. It gives me quite a bit of confidence that they'll stand behind their product in the future.
  • I would look at this as a good thing. Your new camper won't be delivered on the salt covered winter roads that we are having to put up with around the Midwest.
  • jay5er wrote:
    Don't hold your breath all the bad weather has been outside so that did not prevent your coach from being built, it just pevented a built coach from being delivered.


    The weather has shut down every RV manufacturer in Indiana several times this year.

    They can't build them if they can't get to work.....
  • Randu wrote:
    jay5er wrote:
    Don't hold your breath all the bad weather has been outside so that did not prevent your coach from being built, it just pevented a built coach from being delivered.


    WRONG--
    I am a production planner at a adhesives and sealants facility. January was a mess with snow and cold. Many water based raw materials were delayed as they could not make a day on a truck without freezing. February was worse with many below zero days. I live about 80 miles north east of Elkhart so I know the conditions. Once I got something produced, It would sit on my dock as Holland, CCX, and other LTL trucking companies would not pick up. My production schedule lagged 2 weeks behind at end of January due to equipment down waiting on raw materials. There is also a truck driver shortage out there so trucking is also a issue when full trucks of materials are involved. Started catching up in early Feb but then ran into more delays at mid month. We have worked Saturdays and Sundays playing catch up.
    Its hard to be on the other side of the country in the desert and relate to what this winter has been like in Northern Indiana / Southern Michigan. Please have patience. Randu

    PS - You may have been over promised. My experience has been RV production orders are 4-6 weeks from order to build and then you need another week for delivery.


    Agreed, there has been several folks waiting for their new rig and the delivery day has come and gone. I understand their frustration/excitement but the OP received a phone call from the factory which made him feel somewhat better about situation. It helps to know what is going on and that you are not forgotten, something all the mfg's should be doing at this time.
  • Actually weather might impact the workers. Many/some RV manufacturers in Indiana employ Amish workers who come by bicycle, ride with Mennonite who do drive...
  • jay5er wrote:
    Don't hold your breath all the bad weather has been outside so that did not prevent your coach from being built, it just pevented a built coach from being delivered.


    WRONG--
    I am a production planner at a adhesives and sealants facility. January was a mess with snow and cold. Many water based raw materials were delayed as they could not make a day on a truck without freezing. February was worse with many below zero days. I live about 80 miles north east of Elkhart so I know the conditions. Once I got something produced, It would sit on my dock as Holland, CCX, and other LTL trucking companies would not pick up. My production schedule lagged 2 weeks behind at end of January due to equipment down waiting on raw materials. There is also a truck driver shortage out there so trucking is also a issue when full trucks of materials are involved. Started catching up in early Feb but then ran into more delays at mid month. We have worked Saturdays and Sundays playing catch up.
    Its hard to be on the other side of the country in the desert and relate to what this winter has been like in Northern Indiana / Southern Michigan. Please have patience. Randu

    PS - You may have been over promised. My experience has been RV production orders are 4-6 weeks from order to build and then you need another week for delivery.
  • Certainly supply chain can be impacted. There is a definite domino effect. Sounds like they do care and you are right that it bodes well for future dealings with GD. I've seen many eta dates missed for product from various companies this winter in my industry (non Rv related)and weather is the likely culprit.
  • Don't hold your breath all the bad weather has been outside so that did not prevent your coach from being built, it just pevented a built coach from being delivered.