Cummins12V98 wrote:
No one re designs a product with a "couple of reports"...
That's completely false!
If that were true, we'd live in a boring world. The wheels of innovation never stop spinning in the ongoing sense of making your product better, more marketable, look better, more easily produced, more easily shipped, more user-friendly, etc. Look around...almost every product you have or own or use has been tweaked or improved for any number of reasons. Is the iPhone 7 remarkably better than the iPhone 6...or did the 6 have so many problems that they had to make the 7? Of course not. In the innovation rule book, there's nothing that says you have to have product failure in order to redesign.
The only way to come to your conclusion is for Andersen to put out a statement that agrees with it. If the original product was so bad, they'd be replacing all of them for free out of fear of lawsuits. They are not doing this.