Another Grand Design Podcast - pretty cool.

2008Wildcat wrote:
There is no better company in this industry at responding to customer issues.

Try to get your other main line manufacturers to overnight parts to a customer when they are broken down somewhere.

Will never happen...

I agree. I was most impressed with the fit and finish when we bought ours but the materials used are pretty standard for the price range (surprise). As a result, they do have their issues but are very pro active when it comes to looking after their customers. They are also quick to make production changes based on their feedback. There are some significant changes to the 2016's compared to my early 2015. All of which were a result of comments on the owners forum.

I've haven't broken down but they have sent me parts to deal with a known problem on the strength of just one email. I've even had call backs from their reps to make sure Attwood and Lippert were looking after issues I've had with their stuff.

If I had a complaint when we bought ours it was the absence of factory options. Fantastic fans, central vac etc, which I had to buy and install myself. Don't know if that has changed.