Forum Discussion
davidaf
Dec 02, 2015Explorer
The probability of HPFP failure is low (according the www rumor mill) but it is a concern that may have swayed my decision to purchase a Ford had I been aware of the issue and more importantly Ford's stance on the repair. Prior to my first "break down" I had no concern.
First limp home, Dealer #1: "we need to test the fuel" as soon as they pulled codes and found the low fuel pressure code.. This is when I learned of the HPFP warranty denial mess. I couldn't figure out why they wanted to test the fuel.
Second limp home, Dealer #2: "you have contaminated fuel, there's gasoline in your tank. Your repairs will be roughly $12k and Ford will not cover it under warranty" truck was towed to Dealer #1 where they rebuffed the "gas in fuel tank phooey" and said "we can't find an issue to repair and we didn't find anything but diesel in your tank".
Third limp home, Dealer #1: failure of the LPFP repaired under warranty. No questions asked as I would expect.
I hope this is history and I never have another issue with my fuel system. The stress of this experience was ridiculous. My next truck will not be a Ford if the HPFP issue persists. If they fix the issue and step up to the plate to take care of their customers I will absolutely buy another Ford (if it pulls and drives as well as this one and I don't get burned by this one). It really is a shame they are playing this game because it's a great truck.
First limp home, Dealer #1: "we need to test the fuel" as soon as they pulled codes and found the low fuel pressure code.. This is when I learned of the HPFP warranty denial mess. I couldn't figure out why they wanted to test the fuel.
Second limp home, Dealer #2: "you have contaminated fuel, there's gasoline in your tank. Your repairs will be roughly $12k and Ford will not cover it under warranty" truck was towed to Dealer #1 where they rebuffed the "gas in fuel tank phooey" and said "we can't find an issue to repair and we didn't find anything but diesel in your tank".
Third limp home, Dealer #1: failure of the LPFP repaired under warranty. No questions asked as I would expect.
I hope this is history and I never have another issue with my fuel system. The stress of this experience was ridiculous. My next truck will not be a Ford if the HPFP issue persists. If they fix the issue and step up to the plate to take care of their customers I will absolutely buy another Ford (if it pulls and drives as well as this one and I don't get burned by this one). It really is a shame they are playing this game because it's a great truck.
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