Hey all we have purchased our first 5er after months of waiting to come in from the MFG plant, we took delivery in December. Since day one the electrical system, ie most all outlets in coach did not work, that was finally fixed after 4 weeks and 2 trips back to the dealer. Turns out the outside kitchen refrigerator was bad, replaced and is fixed for now.Now we have had a few issues with our auto level hydraulic system. This last shakedown overnight weekend trip the trailer began to pop in the front and actually lower itself, very minute increments, but was lowering. We were unable to sleep in the front bedroom due to the sound it made. Had to relevel trailer front/back several times throughout the night. I also noticed when towing back to storage the front landing gears begins to come down on its own. I contacted Lippert about these issues and was not a ton of help. I have checked fluid levels and don't see any leaks... has anyone been through this issue?Trailer is 2018 Sandpiper 383RBLOK.equipped with touchscreen Lippert ground control system.Can also control with phone, which is awesome and makes hitching a breeze.

This is a well known problem with the level up.Get it back to your dealer and get them replaced. Mne had some popping that was fixed by adding fork oil but sinse yours is leaking you have a more serious problem.Good luck.

Fork oil is the correct answer. The OP said they didnt see any leaks either. Here is a link to the Lippert document that has the procedure for doing it, along with which brands are approved.Lippert I had the popping noise, especially with temperature changes. Sounds like a really loud acorn hitting the roof. I performed this procedure, and the problem went away. the procedure has you raise all the legs, remove a quart of the hydraulic fluid from the reservoir, pour half the replacement fluid in, lower all the legs, and then pour the remaining fluid in.EDIT: I reread the OP post, and understand the LEAK. Sounds like fluid is getting past the piston internally from the pressurized side to the non-pressurized side. If you are mechanically inclined, I'd do the fork oil procedure first, and run the legs in/out a few times to circulate the fork oil and see what happens.

sbergherr wrote:Now we have had a few issues with our auto level hydraulic system. This last shakedown overnight weekend trip the trailer began to pop in the front and actually lower itself, very minute increments, but was lowering. We were unable to sleep in the front bedroom due to the sound it made. Had to relevel trailer front/back several times throughout the night. I also noticed when towing back to storage the front landing gears begins to come down on its own. I contacted Lippert about these issues and was not a ton of help. I have checked fluid levels and don't see any leaks... has anyone been through this issue?Trailer is 2018 Sandpiper 383RBLOK.equipped with touchscreen Lippert ground control system.Can also control with phone, which is awesome and makes hitching a breeze.Lippert used the wrong Hydrolic fluids. Lippert issued a consumer altert announcement acknowleding the problem and what to do to solve it with different Hydrolic Fluid. Go to your local truck/farm supply store and buy 1 qt of Caterpillar Hydraulic Oil Additive # 1U-9891. Drain 1 qt. of your hydrolic fluid and add the CAT fluid. If the popping sounds stops, job done. If not, drain 2 qts. of your hydrolic fluid and then add 2 qts. of CAT fluid. Job done:)

I would reiterate go to YOUR dealer and file a claim with your troubles and have them repair your jacks! Lippert has had a lot of troubles with the level up system. The key is to get your problem fixed and at the very least get your situation DOCUMENTED while your unit is still under warranty. Lippert can't/won't have an excuse to cover the warranty based repair with NO cost to you.Just my two cents.....Dan

Brand new shouldn't do that. Couple to few years old perhaps yes, but not new. I agree with others, get it back to dealer for documentation/repairs now.....especially before camping season gets into full swing and dealer gets backed up for service work.

Auto-level help please!!! | Good Sam Community

ACZL
Explorer
Feb 16, 2018
Brand new shouldn't do that. Couple to few years old perhaps yes, but not new. I agree with others, get it back to dealer for documentation/repairs now.....especially before camping season gets into full swing and dealer gets backed up for service work.
dapperdan
Explorer
Feb 16, 2018
I would reiterate go to YOUR dealer and file a claim with your troubles and have them repair your jacks! Lippert has had a lot of troubles with the level up system. The key is to get your problem fixed and at the very least get your situation DOCUMENTED while your unit is still under warranty. Lippert can't/won't have an excuse to cover the warranty based repair with NO cost to you.

Just my two cents.....

Dan
MarkTwain
Explorer
Feb 15, 2018
sbergherr wrote:

Now we have had a few issues with our auto level hydraulic system. This last shakedown overnight weekend trip the trailer began to pop in the front and actually lower itself, very minute increments, but was lowering. We were unable to sleep in the front bedroom due to the sound it made. Had to relevel trailer front/back several times throughout the night. I also noticed when towing back to storage the front landing gears begins to come down on its own. I contacted Lippert about these issues and was not a ton of help.

I have checked fluid levels and don't see any leaks... has anyone been through this issue?

Trailer is 2018 Sandpiper 383RBLOK.
equipped with touchscreen Lippert ground control system.
Can also control with phone, which is awesome and makes hitching a breeze.

Lippert used the wrong Hydrolic fluids. Lippert issued a consumer altert announcement acknowleding the problem and what to do to solve it with different Hydrolic Fluid. Go to your local truck/farm supply store and buy 1 qt of Caterpillar Hydraulic Oil Additive # 1U-9891. Drain 1 qt. of your hydrolic fluid and add the CAT fluid. If the popping sounds stops, job done. If not, drain 2 qts. of your hydrolic fluid and then add 2 qts. of CAT fluid. Job done:)
djousma
Explorer
Feb 15, 2018
Fork oil is the correct answer. The OP said they didnt see any leaks either. Here is a link to the Lippert document that has the procedure for doing it, along with which brands are approved.

Lippert

I had the popping noise, especially with temperature changes. Sounds like a really loud acorn hitting the roof. I performed this procedure, and the problem went away. the procedure has you raise all the legs, remove a quart of the hydraulic fluid from the reservoir, pour half the replacement fluid in, lower all the legs, and then pour the remaining fluid in.

EDIT: I reread the OP post, and understand the LEAK. Sounds like fluid is getting past the piston internally from the pressurized side to the non-pressurized side. If you are mechanically inclined, I'd do the fork oil procedure first, and run the legs in/out a few times to circulate the fork oil and see what happens.
12th_Man_Fan
Explorer
Feb 15, 2018
This is a well known problem with the level up.

Get it back to your dealer and get them replaced. Mne had some popping that was fixed by adding fork oil but sinse yours is leaking you have a more serious problem.

Good luck.

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Auto-level help please!!!

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