Comparing Customer Service and Quality
We are currently shopping for a 5th wheel toy hauler...upgrading our Heartland TT before the upcoming college football tailgating season. Like most couples I'm the "shopper" while my husband is the "t...
Forum Discussion
LakeN wrote:
Although Jayco offers a two year warranty, their customer service is despicable!! Had a NEW unit that was factory defective and leaked causing delamination of an entire sidewall. Jayco replaced roof, sent it back to dealer with somebody else's dirty shower curtain!! From there nightmare escalated. {Mod Edit, text removed}. Managed to get out from under unit after a long, hard struggle. There is a hierarchy in Jayco customer service and we were stonewalled at every level!
Mod Edit, text removed as per forum rules, "Posts are not allowed in which a local, state, or federal consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits."
Good to know!! Sorry that happened to you. We had a very similar issue with our Heartland a year after buying it. It spent 8 months at the manufacturer getting repaired. Ugh...at least they made it right in the end.
