I purchased my 2016 Thor Challenger 37kt back in December 2015. It's been in the shop 9 times. One of the main problems is a tracking issue. When you behind the motorhome you can see drive down the road crooked. I wet the tires with a garden hose and drove forward in a straight line. It allows you to see the tire tracks are not straight. The right side tire tracks show three tire marks on the right side the middle tire track being the front. But it only shows two tire tracks on the left side of the coach. That's because the front tire drives on the same track as the left rear tire. It's the oddest thing you've ever seen. There's actually a space between the two tire tracks. Being new here I haven't learned how to post a pic yet. They've sent me from Ford dealers to Ford dealer and repair shop to repair shop and nobody is willing to fix it. I wish they would just give me my money back for this POS.Marc DeNardo

Some suggestions:1: Alignment,, The Delux job2: Trac Bars if not already installed.Depending on other things you might wish to consider improving the Sway Bar as well.

Marc - at some point you're going to take this problem into your own hands. I saw from your other post that you're upset with Thor and possibly the dealer (CW in Berkeley I suspect) and it's ruining an otherwise enjoyable experience. Forget trying to get Thor to resolve the problems, have the coach fixed yourself to your satisfaction and move on. Chalk it up to knowing what not to do next time and start using your coach.We (Major's RV) get new coaches in for alignment all the time. We have a guy that comes in to do it. It's not an uncommon problem, and it's not uncommon for the manufacturer or dealer to shuffle it off.

Most likely cause is rear axle is out of alignment with the coach. The thrust angle is off. There are other possible causes but a decent four wheel alignment should identify them. You can do a sanity check on the thrust angle with a bit of string. You will need two people to do this. Take a piece of mason's twine long enough to reach from behind the rear tire to behind the front tire. Have the helper hold the twine around the rear of the rear tire. Stretch the string to the front tire. Now move the string at the front tire until it just kisses the outside of the front of the rear tire. Now either mark the front tire where the string intersects it, or measure to a reference point on the tire. Repeat for the other side. If the rear axle is aligned perpendicular to the front then the measurements should be the same on either side.

Avoid anything made by Thor...excluding perhaps Airstream (if you like spending the cost of a house for a LITTLE BIT more quality). But, Airstream's quality control is STILL overall abysmal...although not as bad as Thor as a whole, which truly is the "hole" of the industry quality-wise.

The Ford dealer says there is no adjustment on the rear axle. He said the thrust angle is within specs. He said it can be off as much as.050 mine is off .042 When you are behind the rig as it drives down the road you can see the rear bumper is off 12 in hes from the front bumper. You can actually see the whole driver side of the coach. I think in addition to the thrust angle being off these fools built a out of rack and unplumb box. Is a bunch of other problems too but I won't bore you. It's funny because I want others to read my post and stay away from this company. Unfortunately as I read other people's post prior to my purchase I didn't listen to them. I figured it's probably just a bunch of whiners, surely all that coaches can't be bad.Marc DeNardo

Customer service 2 | Good Sam Community

marcdohc
Explorer
Jul 22, 2017
Does this make sense? If I run my generator and put both ACs on it blows one of the circuits on the generator and I lose both AC's. The generate has two circuits, shouldn't one AC be on each circuit? Is this normal or is this a Thor thing?
marcdohc
Explorer
Jul 22, 2017
As I mentioned earlier in my post, I went my tires with a garden hose and drove in a straight line here is my tire prints. Thanks to the dude who showed me how to do this!
n3eqf
Explorer
Jul 21, 2017
Harold Fairbanks II wrote:

Even Thor's own forums are full of nothing but complaints about Thor's s*** quality control.

Before you threw all of that money away you should have done 5 minutes of research online.

If there is one thing Thor is known for, it's ****.
.

Well, it's more like ALL forums are such an ideal place for people to air complaints about ANYTHING, that's mostly what you see. Better research is to ask Thor owners how they like their rig when you're at campgrounds. I'm sure you'll hear from some who had bad experiences, but I doubt if it's so overwhelmingly-awful as you are stating.

Yes, I like my Windsport and no, I'm not getting paid to say it.
marcdohc
Explorer
Jul 21, 2017
A men!
tropical36
Explorer
Jul 21, 2017
marcdohc wrote:
I purchased my 2016 Thor Challenger 37kt back in December 2015. It's been in the shop 9 times. One of the main problems is a tracking issue. When you behind the motorhome you can see drive down the road crooked. I wet the tires with a garden hose and drove forward in a straight line. It allows you to see the tire tracks are not straight. The right side tire tracks show three tire marks on the right side the middle tire track being the front. But it only shows two tire tracks on the left side of the coach. That's because the front tire drives on the same track as the left rear tire. It's the oddest thing you've ever seen. There's actually a space between the two tire tracks. Being new here I haven't learned how to post a pic yet. They've sent me from Ford dealers to Ford dealer and repair shop to repair shop and nobody is willing to fix it. I wish they would just give me my money back for this POS.
Marc DeNardo

Check the lemon laws for your state and with how many chances they get to fix it. If you get your money back, you might want to look into something else. There shouldn't be a statue of limitations, either, if you've been continually taking it back for the same repair.
Harold_Fairbank
Explorer
Jul 20, 2017
You should have researched Thor's abysmal quality control and complete lack of customer service before you bought your motorhome.

Even Thor's own forums are full of nothing but complaints about Thor's s*** quality control.

Before you threw all of that money away you should have done 5 minutes of research online.

If there is one thing Thor is known for, it's ****.

This was your fault.
marcdohc
Explorer
Jul 20, 2017
To those who think I should fix this with my own money. The name of the original post is customer service. As someone who's experienced the worst customer service, I feel that it's necessary for me to tell as many people as I can just how bad it has been dealing with Thor's warranty customer service department. They built a motorhome on a crooked chassis and will not take responsibility for it. I know I could just end the whole thing by dumping 5k-10k into it and fixing it but I don't feel that I should have to do that. When someone I've never met before tells me, "I should just fix it with my own money and get on with my life" my assumption is, they're paycheck says Thor on it.
Marc DeNardo
Cranemec
Explorer
Jul 20, 2017
Take it a truck alignment center. Ford has no idea what to do with it. As others have stated, take matters into your own hands and quit fooling with the dealer(CW was suspected, if that is the case, RUN AWAY).
DownTheAvenue
Explorer
Jul 20, 2017
katoomer wrote:
Take it to a heavy duty truck frame and alignment shop. If the frame was built crooked they might be able to find a way to compensate for that. The Ford dealers are most likely not knowledgable enough. Dump trucks and the like get twisted all the time. They can be fixed.

This is the correct answer. The OP has been fooling around with RV dealers who have zero experience with heavy duty suspensions. He has been to Ford dealers who *might* be able to align a Ford Fiesta correctly, but don't know diddly squat about heavy truck alignments.

Take it to a heavy truck shop, get it corrected, spend whatever it costs, then get on with your life and enjoy your motorhome.
Tntman
Explorer
Jul 20, 2017
As I stated before, check the Federal Magnuson/Moss Consumer Protection Act. If it applies, it sure sounds like it, find a lawyer who will take the case on "contingency". Hope the moderator doesn't erase my post, people need this information.
I would not wait much longer, you been fooling with this for almost two years.

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