Comparing Customer Service and Quality
We are currently shopping for a 5th wheel toy hauler...upgrading our Heartland TT before the upcoming college football tailgating season. Like most couples I'm the "shopper" while my husband is the "t...
Forum Discussion
Of the ones you listed, Heartland wouldn't be on my list after some of the stories of other members have posted with their Cyclones. Sounds like you've had issues too. The industry is always in flux so what was good 2 years ago might not be today, getting a Gilligan Friday Rush RV is the one to avoid, but it's a guessing game.
The Grand Design seems to be doing a good job taking care of customers, but they still have had some issues too.
Two factors you can control though are doing a thorough PDI - we have lists we can all share that help with then when your ready. The key is to do the PDI before you sign for acceptance, once you sign you own it and its under warranty. If you do it before, the dealer is motivated to get things fixed to make the sale - you can also then decide if you want it.
The other factor is finding a good dealer. Beyond a good deal is a dealer that will fight for you and not treat you like a number. I hung out in the service department when I first bought from the dealer I've since bought from three times. I had a good buying experience with them, but when I went to buy our motorhome a few years ago I found the service guy and talked to him. He knew me enough to know he didn't want me buying something I was going to have issues with and he gently steered me away from one unit.
The Grand Design seems to be doing a good job taking care of customers, but they still have had some issues too.
Two factors you can control though are doing a thorough PDI - we have lists we can all share that help with then when your ready. The key is to do the PDI before you sign for acceptance, once you sign you own it and its under warranty. If you do it before, the dealer is motivated to get things fixed to make the sale - you can also then decide if you want it.
The other factor is finding a good dealer. Beyond a good deal is a dealer that will fight for you and not treat you like a number. I hung out in the service department when I first bought from the dealer I've since bought from three times. I had a good buying experience with them, but when I went to buy our motorhome a few years ago I found the service guy and talked to him. He knew me enough to know he didn't want me buying something I was going to have issues with and he gently steered me away from one unit.
