Decals are peeling off the Raptor

I don't know if someone has already mentioned this because I'm too lazy to read all five pages. However, last September I was at the Keystone factory with a camping group and one of our group was having similar issues. The factory rep in customer service stated that Keystone did have some issues with one of their suppliers and were aware of some "bad" decals. Keystone took the make and model of the fiver in question, an out of warranty Mountaineer, and provided the owner with a complete replacement set of decals. Installation was up to the owner.

Guess I need to post a sign outside our Montana 3400RL.

A major announcement! :B

WOW!!!! Outa the blue a complete set of brand spanking new decals showed up in the mail from Keystone. A complete surprise after they told me they wouldn't replace them. Gotta say .... I guess Keystone decided a little goodwill was worth it and came through. I am saying they done good & I can throw away my sign. DW says I like to stir the pot, well this pot was really stirred. Thanks Keystone.

PS ..I did have further communications with them but never thought they would replace em.

milo wrote:

WhitehouseLV wrote:
Keystone had shipped some people (that were out of warranty) new decals. You just have to remove the old ones & install the new ones :)

Not So

I emailed Keystone about my faded & peeling decals. This is my email.

To Whom It May Concern;
We own a 2007 294RLS Cougar Travel Trailer. We enjoy the trailer very much & plan on keeping for the foreseeable future. The front Cougar decal is badly faded & peeling off. There's also a couple of street side decals peeling. My question is, will Keystone show some good customer relations and replace the decals that are faded & peeling. Also recommendations on how to keep the others from peeling. The trailer is very well taken care of, detailed twice a year and cleaned good after every trip.

This was their reply ...
Unfortunately we are not offering goodwill replacements on any Cougar decals. However, you may have any Keystone dealer order what you need from our parts department.
"No mention of How To Take Care Of The Decals"

This was my response to their email ...

Thank you for your response.
No problem. I'll just make a sign, stand it up against the trailer stating how Keystone's lack of customer service is .. in replacing a couple of decals. Your product does not stand up through time and you're not willing to make it right. This will be the last Keystone product I spend my hard earned money on and I'll make sure through different RV forums that allot of other RV'ers know about how poor your customer service is. They can decide if they wish to do business with you. An excellence company stands behind their product.

Haven't heard a word from them.

up2nogood wrote:

richwebb wrote:
We have an 2007 Cougar, Keystone sent us in September all the deacals for our 5th Wheel for free. I sent an email and requested them. They asked me to send picutres, I did, They then asked for more pictures of certain areas so I sent them as well. All of a sudden here they were one day. It took about 3 months total to get them. But we did for free. I got new decals for the whole trailer.

So keep up hounding them.

From what I have read I have to believe how you approach Keystone has a lot to do with the success you have. I have had no problems, and received prompt service. I don't put in any threatening response's , such as hanging negative signs towards Keystone on my fifth wheel. I did some research on the Montana fifth wheel forum ( MOC ) , and some of the members were receiving decals as late as July of this year, so I believe they are still available.

Yes, I do agree with you. I do know, it can be very frustrating and sometimes it's hard not to get mad. But keystone was good that way. Now all the other problems we had, that was the dealer and a whole other story.

richwebb wrote:
We have an 2007 Cougar, Keystone sent us in September all the deacals for our 5th Wheel for free. I sent an email and requested them. They asked me to send picutres, I did, They then asked for more pictures of certain areas so I sent them as well. All of a sudden here they were one day. It took about 3 months total to get them. But we did for free. I got new decals for the whole trailer.

So keep up hounding them.

From what I have read I have to believe how you approach Keystone has a lot to do with the success you have. I have had no problems, and received prompt service. I don't put in any threatening response's , such as hanging negative signs towards Keystone on my fifth wheel. I did some research on the Montana fifth wheel forum ( MOC ) , and some of the members were receiving decals as late as July of this year, so I believe they are still available.

We have an 2007 Cougar, Keystone sent us in September all the deacals for our 5th Wheel for free. I sent an email and requested them. They asked me to send picutres, I did, They then asked for more pictures of certain areas so I sent them as well. All of a sudden here they were one day. It took about 3 months total to get them. But we did for free. I got new decals for the whole trailer.

So keep up hounding them.

Fordsooperdooty wrote:
Use 303 Aerospace or Protectall to give the graphics a good coat of sun screen and they'll have a better survivability rate!

I used Mcquires Marine wax on the fiver including cap. I used 303 on the tires and other rubber areas. If I apply the 303 over the waxed decals will it remove the wax?

Boatycall wrote:
I've got to chime in here with just an opinion.

One of my best friends has a Raptor Toyhauler, 3 years old. Constantly rains here in the PNW. But he keeps his covered all year long, and all the graphics are in perfect condition.

OP lives in NC. Not the best places for decals. Warm, wet, sunny, freezing, and muggy all wrapped up in one year. I see raindrops in one pic. Has the coach been covered all it's life, or left exposed to the elements? Are you full-timing with it, thereby not covering it at all?

In the end, they're just stickers. Sure, they're supposed to be good, but this is why car manufacturers don't use them.

Again, my opinion only here, but everyone is blasting the MFG. Is there the slightest possibility it could have been stored better?

How about the 5 months in AZ, TX or FL? P/U trucks use decals that last over 10 years. My opinion only is, the ones used on RV's are inferior! Our 5th wheel has spent 6 winters in AZ. The truck is 3 years older and has also spent 6 winters in AZ and is in the sun more than the 5th wheel. The truck decals are fine. The 5th wheels decals are peeling. The impact on resale value of peeling decals on an RV is very significant.

I've got to chime in here with just an opinion.

One of my best friends has a Raptor Toyhauler, 3 years old. Constantly rains here in the PNW. But he keeps his covered all year long, and all the graphics are in perfect condition.

OP lives in NC. Not the best places for decals. Warm, wet, sunny, freezing, and muggy all wrapped up in one year. I see raindrops in one pic. Has the coach been covered all it's life, or left exposed to the elements? Are you full-timing with it, thereby not covering it at all?

In the end, they're just stickers. Sure, they're supposed to be good, but this is why car manufacturers don't use them.

Again, my opinion only here, but everyone is blasting the MFG. Is there the slightest possibility it could have been stored better?

goducks10 wrote:
Must be different people replying from Keystone since some get them replaced and some don't.

I suspect the difference is not different people at Keystone but when the request is made. There was a time when decals were available but not now.