We are set-up in the outskirts of Asheville, NC for a period of time now. After setting up last week, we noticed that the hot water was coming out as warm water not hot. Could take a shower with only hot water turned on, no cold. Called our selling dealer in Knoxville, TN and talked to service department who said it was probably the mixing valve as they had saw this problem before. I called Jayco to get approved to use a mobile tech, but customer service said it would be a day or 2 before anyone could call me back unless it was an emergency. Called our dealer back, and the owner said he would send a replacement valve next day delivery, for me to call a mobile tech, and send him the bill. Valve arrived next day, had tech install, and have "hot" water again. Jayco did call back the next day, and approved a mobile tech too.
I want to give a thanks to Campers Corner in Knoxville, TN for their outstanding customer service in my opinion. The owner Buzz and service manager Darren were able to take care of our problem in short order, and 1 1/2 years after the sale. If anyone is in the area and needs some service, I highly reccommend them. And not a bad place to buy a camper either.
