OP here,
I just got a response back and I'm posting it here.
It was sent in to repair/replace some interior trim, fix shelf behind bedroom TV, and replace a slide-out motor that failed. The entire slide-out motor assembly has been completely replaced on both ends of the affected slideout. To err on the side of caution, the entire unit was sent in to ensure that this problem would not happen with any of the other slideouts and do a complete refurbishment since the owner wanted to sell it. In an effort to be transparent and honest, the owner wanted the factory to certify that this unit has been fully inspected, tested, and cleaned for the next owner.
I'm researching the make and prices around my area on this unit to see how it compares but still not real sure about this. I did respond asking if they were a RV dealer or just selling for owners and I will let you know what the answer is there.
