Feedback from current Dutchman Voltage RV owners

I bought a 2012 (according to Voltage) 3200 in April of 2011. It was one of the early models. My wife and I saw the 3200 first at the RV show in Denver in January, thought about it, then went to the RV show in Denver in early March and bought one.
We have towed it about 4000 miles and spent maybe 30 nights in it.
There were a few minor problems; the new, high tech dometic digital thermostat failed after about 8 hours, and the rain trip feature on the awning stuck. All problems were resolved by the dealer, who was very accomodating (Windish RV in Lakewood, CO).
We have had no problems with the slides, and no leaks so far, although it hasn't seen much rain.
My personal opinion is that the Voltage is much better built with higher quality materials than the 2007 Cyclone 3210 it replaced, and that Voltage has been more responsive than Heartland was when a problem did arise.

I have the Lippert slide with the rails on my Class C. The slide is a shallow depth and not really heavy (a wardrobe and bunk). The slide has worked pretty good but I'm not sure that I'd have the same opinion of it on some of the super-slides now being equipped with this slide system. I believe many of the manufacturers jumped into this slide before testing it out fully....

I have read many reviews from owners on here, while the Voltage is a slick looking rig I think they have more beta testing to do!

atfulldraw wrote:
Quality control is still in the crapper.....

Ours went back to the factory for 75 days and still isn't fixed. The end result is that they don't know what the problem is with the slides and therefore can't really fix them.

Prior to that, I dealt with five different people at Voltage. We went from "take it to the dealer, they can fix it"
to "drive it to another dealer six hours away"
to "just bring it to the factory"
to "we'll come pick it up"
to "we're sending a guy from the factory to fix it"

Still wondering what is next .....I keep finding that they didn't address some of the items on the list that we discussed prior to the trailer going back to the factory. Yesterday, the toilet valve that was leaking into the bowl filled the toilet and started to flood the bathroom. I guess I should mention that this was on the list to be fixed at the factory, but guess what.......

Typical story of a typical problem. My generator made an intermittent knocking sound. As we reviewed the list of problems as they were preparing to send the trailer back to me, I realized that they had done nothing to correct the generator problem and demanded that they fix the problem with the generator before sending the trailer back. They listened to it at the factory and declared that there was nothing wrong with it. I explained that they were either going to fix the noise or replace the generator. The service manager then decided to play tough guy with me and stated they would NOT replace the generator and that it was not making any noise. I had recorded a video with the sound and sent a copy of the video to Onan, and posted it here on rv.net. Onan emailed me back and said that it was obviously the fuel pump and that they had been to the voltage factory and had now replaced the pump and serviced the unit. Frustrating.....but at least that is now fixed.

Love the trailer, but the customer service and lack of quality control makes me want to pull my hair out.

We almost bought a 3600-saw one at the Hershey Rv show last Sept. We really like the floor plan with the 1/2 rear bath. Then I heard that they had the guy who designed the Raptor was working over at Dutchmen. Not sure if he was just a design guy or an engineer, but since we had SOOO many problems with the Raptor I din't want anything associated with them or Keystone. The above post is what I was afraid of happeniong to us. Didn't really want to spend the money, but we settled on a 2012 XLR just to get rid of the Raptor. Haven't been able to take it out yet, but sounds like I'll be glad I didn't get the Voltage after all.

We have had our 3200 since May of 2011 and other than a couple of minor, to us, problems it has been a great experiance. We put 5K+ miles on it since last May and with any luck another 5K+ this year.

As for problems, we got the TH from General RV, who has multiple dealerships in the US and our 3200 was at the dealer in OH. When our unit arrived in IL, it was missing a couple items as the OH dealer needed to repair another 3200 and borrowed the parts from ours and did not order the replacement parts from the factory till after shipping our TH to IL. All was fixed by our IL dealer.

Our main slide did start to have a problem when retracting as others have stated. When we had the Dutchman repair shop install the 2nd AC unit, they worked for 2 days to get the slide working. Turns out that one of the rollers below the slide needed to be shimmed up a little and the motors for the slide needed replacing. When they were working on the slide, it appeared that someone had worked on the motors prior to us getting the trailer and had miss wired the connections so that the motors were not getting full power and not syncing with each other. The DW and I were watching the work being done and I can't tell you how many times they took the slide in/out till they finally got it figured out. When they finished, you could not tell that they had ever touched the inside or outside of the slide.

As for leaks, knock on wood, we have not had any anwhere. We spent a week in MI last year and it rained most of the week and nothing leaked. Made for some interesting motorcycling, but we are used to that kind of weather.

The only problem still remaining is the slickness of the ramp. The OH dealer put something on it so that it shined for customers to look at, and now we can't seem to get it off. It makes it hard to walk up/down the ramp, but the motorcycle doesn't seem to have much of a problem with it. I guess more work is needed on the ramp and someday the slickness will dissapear.

I've been living in mine since mid-December. It's a 3795 Epic. I really love the trailer. I have had and am still having some issues though. The worst problem was a slide out that wouldn't move without wedging. Lippert sent a mobile tech out, after the dealer had no idea what to do with it. The tech replaced the slide rails and motors. Came to find that a rail had been installed an 1/8th of an inch off and when he realigned the rail it worked like a champ. The tech is an east coast rep and was awesome. Go straight to Lippert if you have slide issues. They are good to work with. My main slide still wedges, but the tech told me not to slide it unless the levelers are down. Too much torque in the frame if it is not supported in the middle causes a long slide to wedge. Haven't tried it yet, but will in two weeks when I move (have been in the same location since December).

My main slide window leaked as well as a window in the garage. Dealer resealed all the windows, but the slide window still leaked. I just went to Lowe's and bought black caulking and went over the top of the frameless window with a bead. Hasn't leaked since and I can't tell I did it. Good to go on that.

Back up cam's signal strength sucks. Cam company is sending me an extension to locate the antenna closer to my truck. Hopefully fixes the intermittent signal issue.

Vent van on my microwave doesn't work. Have a mobile RV repairman working to get me a new microwave under warranty to fix that (have to replace it all).

Keyless entry pad didn't work on the outside. Mobile tech worked with manufacturer of the keypad to program it to work with the receiver. Works great now.

My air mattress was missing and a cabinet door had a hole in it. The dealer in Oklahoma ordered them and are going to send them to me tomorrow.

Wheel center caps have been recalled. Still haven't had those replaced yet. They say to not pull it until they have been replaced. Kinda hard to not pull it when the nearest dealer is 60 miles away.

I think those are all the issues I have had. I pulled it from Oklahoma City to Washington DC, where I live now, and it did great on the trip. The roads were less than fun in places. No additional damage, so I was impressed.

Bottom line, I've had small issues, but nothing that stopped me from using it. I love the features of the Epic package. It is a big, great looking machine. I bought a Smart car and haul it in the garage. Best accessory I ever bought for it!

randot wrote:

Straykats wrote:
Not sure how to paste a link to this site but you can probably copy and paste this link to your browser
https://www.facebook.com/pages/Voltage-Toy-Hauler/174877899198538?sk=wall&filter=2
Went to Facebook and typed in Voltage Toy Hauler, comes right up.
We also are getting the Epic package and looking forward to hearing from other owners on this question.

FYI on the info part of this facebook page: This Facebook page is not affiliated with Dutchmen RV or Voltage Toyhaulers

The Voltage Page is all mine. Unaffiliated with Dutchman so you get real experiences by real owners.

In 2011 the Voltage was the hottest Toy Hauler available(and still is IMO). But I think they were caught offguard with the demand and let quality slip. I believe they stepped up and addressed the problems. Also catch my review here. You will get an earful about the 2011 issues.

Voltage Review Part 1

Voltage review Part 2

Quality control is still in the crapper.....

Ours went back to the factory for 75 days and still isn't fixed. The end result is that they don't know what the problem is with the slides and therefore can't really fix them.

Prior to that, I dealt with five different people at Voltage. We went from "take it to the dealer, they can fix it"
to "drive it to another dealer six hours away"
to "just bring it to the factory"
to "we'll come pick it up"
to "we're sending a guy from the factory to fix it"

Still wondering what is next .....I keep finding that they didn't address some of the items on the list that we discussed prior to the trailer going back to the factory. Yesterday, the toilet valve that was leaking into the bowl filled the toilet and started to flood the bathroom. I guess I should mention that this was on the list to be fixed at the factory, but guess what.......

Typical story of a typical problem. My generator made an intermittent knocking sound. As we reviewed the list of problems as they were preparing to send the trailer back to me, I realized that they had done nothing to correct the generator problem and demanded that they fix the problem with the generator before sending the trailer back. They listened to it at the factory and declared that there was nothing wrong with it. I explained that they were either going to fix the noise or replace the generator. The service manager then decided to play tough guy with me and stated they would NOT replace the generator and that it was not making any noise. I had recorded a video with the sound and sent a copy of the video to Onan, and posted it here on rv.net. Onan emailed me back and said that it was obviously the fuel pump and that they had been to the voltage factory and had now replaced the pump and serviced the unit. Frustrating.....but at least that is now fixed.

Love the trailer, but the customer service and lack of quality control makes me want to pull my hair out.

We just purchased a 2012 3600 epic and are planning a trip next week. So far so good. We picked it up on a rainy day and haven't seen any leaks. Also pressure washed it and saw no leaks. Only problem so far is a faulty fan blower on the electric fire place. The manufacturer is sending parts and will line up a tech to install it. Wouldn't have been caught at the factory since the blower shuts down after a half hour use. Overall very happy so far. Quality control seems much higher than my previous 2005 Citation.

Straykats wrote:
Not sure how to paste a link to this site but you can probably copy and paste this link to your browser
https://www.facebook.com/pages/Voltage-Toy-Hauler/174877899198538?sk=wall&filter=2
Went to Facebook and typed in Voltage Toy Hauler, comes right up.
We also are getting the Epic package and looking forward to hearing from other owners on this question.

FYI on the info part of this facebook page: This Facebook page is not affiliated with Dutchmen RV or Voltage Toyhaulers

Voltage Facebook Page
Went to Facebook and typed in Voltage Toy Hauler, comes right up.
We also are getting the Epic package and looking forward to hearing from other owners on this question.