Need some advice , I live in northern Kentucky. My brand new Bighorn camper(2 weeks brand new). Has suffered some damage due to the building (54x64), we kept it under collapsed during a severe storm this past Wednesday, on our personal property.The visible damage is to the top of course, crushed air unit, hydraulics jacks bent,( reason these were down we were in the process of loading it up for a trip. Slides outs were out. One seems to be damaged . Interior ceiling seems to be bowed. So what I'm asking, because we are having a delay with the insurance telling us where to take it if we can transport it. Is there any good recommendation that you all can give to tell the exact truth of all the damaged. My husband is praying that it is totaled because of the roof, but I'm having my doubts they will . Thank you for any suggestions.

Totally up to the insurance exam. No use to speculate before adjusted has a go at it.Jim

Up to your insurance carrier. Dont worry about it. Thats their job

A delay from your insurance company???You said this event happened Wednesday...2 days ago.Patience.....

Kaynanner wrote:Need some advice , I live in northern Kentucky. My brand new Bighorn camper(2 weeks brand new). Has suffered some damage due to the building (54x64), we kept it under collapsed during a severe storm this past Wednesday, on our personal property.The visible damage is to the top of course, crushed air unit, hydraulics jacks bent,( reason these were down we were in the process of loading it up for a trip. Slides outs were out. One seems to be damaged . Interior ceiling seems to be bowed. So what I'm asking, because we are having a delay with the insurance telling us where to take it if we can transport it. Is there any good recommendation that you all can give to tell the exact truth of all the damaged. My husband is praying that it is totaled because of the roof, but I'm having my doubts they will . Thank you for any suggestions.I would call Heartland Mfg. customer service and see if they can help you out. My first choice would be to have your RV transported back to Hearland in Indiana to repair all the damage and then have them bill your insurance. Heartland would have all the tech knowledge and parts to rebuild your RV.

djgarcia wrote:Kaynanner wrote:Need some advice , I live in northern Kentucky. My brand new Bighorn camper(2 weeks brand new). Has suffered some damage due to the building (54x64), we kept it under collapsed during a severe storm this past Wednesday, on our personal property.The visible damage is to the top of course, crushed air unit, hydraulics jacks bent,( reason these were down we were in the process of loading it up for a trip. Slides outs were out. One seems to be damaged . Interior ceiling seems to be bowed. So what I'm asking, because we are having a delay with the insurance telling us where to take it if we can transport it. Is there any good recommendation that you all can give to tell the exact truth of all the damaged. My husband is praying that it is totaled because of the roof, but I'm having my doubts they will . Thank you for any suggestions.I would call Heartland Mfg. customer service and see if they can help you out. My first choice would be to have your RV transported back to Hearland in Indiana to repair all the damage and then have them bill your insurance. Heartland would have all the tech knowledge and parts to rebuild your RV.I would insist on this path with your insurance company. you don't live that far from their location and that would get you the best like new repair.This needs to first be worked out with your insurance carrier, but an early call to Heartland will give you the knowledge that returning it to them is viable route.

Fifth wheel damage | Good Sam Community

Planning
Explorer
Mar 05, 2017
I would not, in any circumstances, take the responsibility to tow the RV.
Even the adjuster cannot examine it sufficiently to tell you that it is safe to operate. First and foremost you must stress that it is a safety issue. The adjuster also cannot guarantee that towing it with that level of damage will not cause more damage.

If they tell you to pull it, insist that they provide, in-writing, indemnification for any life-safety issues to you or others on the highway, and also for any further property damage caused by towing it.

You want it either A. Totaled, or 2. Transported on a flatbed back the manufacturer.
shadows4
Explorer III
Mar 04, 2017
So sorry this happened. It sounds to me also like your husbands wishes will come true. If not I would definately insist that the insurance company transport the trailer to the factory. I hope it doesn't come to that though. If you can, post a couple of pics. Good luck, John
mtofell1
Explorer
Mar 04, 2017
From what you describe I think your husband's wishes are going to come true. Bent jacks, damaged roof and slides. Hard to imagine that getting put back together close to straight at all.
amxpress
Explorer
Mar 04, 2017
If your hydraulic front jacks are bent, being that they are fastened to the frame, be careful. A friends landing gear was bent from dropping the trailer and resulted in bending the frame. They totaled his rig. Get an expert to perform a repair estimate for your insurance company.
DutchmenSport
Explorer
Mar 03, 2017
You'll need to be a bit more patient and wait for the insurance company. Sometimes it seems like they are absolutely dragging their heels, but all in due time. I would not change anything, or do anything until the insurance adjuster agent came out and inspected the damage. I would not try to move it. If slides are out, they are probably bent as well. You many not be able to get them back in, so moving the camper would probably be impossible. Plus your jacks are bent? How are you going to lift the camper to hitch up? Nah! You need to insist the adjuster come out to the location. These things take time, so be patient.
Kaynanner
Explorer
Mar 03, 2017
Thanks everyone. Trying to have patience. Already have the building check in hand and the repairs to the vehicles in process. Thankful for that. Talked to RV body shop and said need to have it assessed at my property first before transporting. Thanks for the suggestions about transporting to heartland. That will probably were she goes . Keep you updated.
the_bear_II
Explorer
Mar 03, 2017
I would guess it will be totaled by the insurance company. It sounds like you'll have structural damage to the side walls and roof. It will be very costly to make this a sound RV for travel.

Good Luck and sorry to hear
rhagfo
Explorer III
Mar 03, 2017
djgarcia wrote:
Kaynanner wrote:
Need some advice , I live in northern Kentucky. My brand new Bighorn camper(2 weeks brand new). Has suffered some damage due to the building (54x64), we kept it under collapsed during a severe storm this past Wednesday, on our personal property.The visible damage is to the top of course, crushed air unit, hydraulics jacks bent,( reason these were down we were in the process of loading it up for a trip. Slides outs were out. One seems to be damaged . Interior ceiling seems to be bowed. So what I'm asking, because we are having a delay with the insurance telling us where to take it if we can transport it. Is there any good recommendation that you all can give to tell the exact truth of all the damaged. My husband is praying that it is totaled because of the roof, but I'm having my doubts they will . Thank you for any suggestions.

I would call Heartland Mfg. customer service and see if they can help you out. My first choice would be to have your RV transported back to Hearland in Indiana to repair all the damage and then have them bill your insurance. Heartland would have all the tech knowledge and parts to rebuild your RV.

I would insist on this path with your insurance company. you don't live that far from their location and that would get you the best like new repair.
This needs to first be worked out with your insurance carrier, but an early call to Heartland will give you the knowledge that returning it to them is viable route.
MarkTwain
Explorer
Mar 03, 2017
Kaynanner wrote:
Need some advice , I live in northern Kentucky. My brand new Bighorn camper(2 weeks brand new). Has suffered some damage due to the building (54x64), we kept it under collapsed during a severe storm this past Wednesday, on our personal property.The visible damage is to the top of course, crushed air unit, hydraulics jacks bent,( reason these were down we were in the process of loading it up for a trip. Slides outs were out. One seems to be damaged . Interior ceiling seems to be bowed. So what I'm asking, because we are having a delay with the insurance telling us where to take it if we can transport it. Is there any good recommendation that you all can give to tell the exact truth of all the damaged. My husband is praying that it is totaled because of the roof, but I'm having my doubts they will . Thank you for any suggestions.

I would call Heartland Mfg. customer service and see if they can help you out. My first choice would be to have your RV transported back to Hearland in Indiana to repair all the damage and then have them bill your insurance. Heartland would have all the tech knowledge and parts to rebuild your RV.
Us_out_West
Explorer
Mar 03, 2017
A delay from your insurance company???

You said this event happened Wednesday...2 days ago.

Patience.....

Forum Discussion

Fifth wheel damage

About Fifth Wheel Group

Related Content

Suspension damage

Blowout damage

Hurricane Irma Damage

Awning Damage

Wind damage?