Forest River Unveils New Warranty Policy
Well, maybe all of our "social media" exchanges has gotten to at least one company. Rumors for the last couple of months about how the RV industry is responding to complaints from the customers seem t...
Forum Discussion
Anything to make the RV warranty hurdle easier is great in my book. It is somewhat surprising that in today's age of customer satisfaction above all else the RV industry routinely has so many unhappy and downright angry customers.
Not that this change is the end all but anything moving towards being more flexible versus less has got to be a good thing for consumers.
I don't know nearly enough about all the numbers and if this is even possible but from looking at auto manufacturers some companies seem to have really gained some market share by offering longer warranties than standard. Kia and Hyundai are a couple that come to mind. It seems the RV industry is ripe for a manufacturer to just go over the top with a good warranty and steal a bunch of people.
Having bought both a new FR product and Keystone product over the last 5 years the feeling I'm left with is the dealer makes it as difficult as possible to get in for service and can't wait for that year to expire so they can tell me to go pound sand. Everything done within the year is just to get me out of the shop and hope I never come back.
Not that this change is the end all but anything moving towards being more flexible versus less has got to be a good thing for consumers.
I don't know nearly enough about all the numbers and if this is even possible but from looking at auto manufacturers some companies seem to have really gained some market share by offering longer warranties than standard. Kia and Hyundai are a couple that come to mind. It seems the RV industry is ripe for a manufacturer to just go over the top with a good warranty and steal a bunch of people.
Having bought both a new FR product and Keystone product over the last 5 years the feeling I'm left with is the dealer makes it as difficult as possible to get in for service and can't wait for that year to expire so they can tell me to go pound sand. Everything done within the year is just to get me out of the shop and hope I never come back.
