Because we have had an awful experience with another company's customer service I'm sorry to hear about your experience. We now own a Grand Design Reflection. It is our fourth FW and we have never experienced better support/ service. That seems to be one of Grand Design's greatest assets-superb customer service! As to the Grand Design Forum- we have frequently used the forum and I've never noticed censoring. There are always new owners signing in to forum. Perhaps the seeming lack of negative comments is due to the fact that there are so many satisfied customers -but even those who have had issues with their rig have little complaint against customer service! Can't understand why that hasn't been your experience.
