Every forum of every brand has upset people, some deserve it and some don't. I've been the upset person before so I understand how he feels though I have no idea what the whole story is. I handled conflicts with my airlines pilots for several years and there's always two sides to every story. I still think it was unprofessional that a PM was copied and pasted on another forum. Not that I really care, it's a public forum and obviously whatever we type can be published anywhere. I just think is was uncalled for and in poor taste. No hard feelings at all, just uncalled for but maybe he was using it to help his case.
I will say I spoke to a lot of Grand Design owners in June and all were very happy. Yes, some had issues like all RV owners but they were taken care of. As I've already stated I've contacted Grand Designs twice and twice I was able to get my questions answered.
Personally, I think the RV dealers are the biggest issue with about 90% of the complaints. My brother and sister in law are missing their planned Labor Day weekend trip due to their RV being in the shop again. It was supposed to be done but isn't and it's a well known brand with a great reputation. Their dealer sucks and I looked seriously at a toy hauler they had and asked about their service department. I was told 8 weeks to even look at an RV plus parts time if needed. They won't order anything until the RV is left at the dealer even if they know what they need. Dealers can cause the manufacturers a lot of grief. It's the reason I went with price over locality and saved me over $11,000 from my local dealers bottom price. If I have an issue I normally don't have 8-10 weeks to get it fixed. If that was the case I might as well not ever own an RV as my vacations would be ruined more than not.
