There are other resources for learning about GD and getting support information. There is a group on Facebook, and the majority seem well pleased with the back end support they get after the sale. So do the majority at this site.
Are GD trailers perfect? No. We have had a few minor issues, and all of them have been taken care of. They really do support them after the sale, so I'm wondering if something else was at play here too.
The first job that I had out of high school was working for a gentleman that had a great business philosophy - the customer is always right unless the customer is absolutely or obnoxiously wrong, in which case he would tell the customer they were, and why, and cease all further business dealings with them.
I don't know what happened in this case, I can only speak to my experience and what I have observed from others. I'm happy with our Grand Design Momentum 385TH, expect many years of service from it, and will look at Grand Design if the day comes that we need a replacement trailer.
