We've had our Reflection 29RS for about 18 months.It's been a good rig with a few minor problems. In early spring took it to the dealer because the fridge had quit working on electric. After four weeks it hadn't been repaired so I contacted Grand Design for permission to take it elsewhere. They provided the name of an appliance repair (Bill's RV Appliance Service, Sales and parts) in Elkhart, IN. They gave me an appointment day and repaired it in that one day.
During that contact Grand Design CS told me that I could take it any place that would do the repair because Grand Design will work with anyone who's willing to work with them. Wife has occasionally had to go out to take something to trailer or get something then will say she didn't want to leave because it feels so comfortable.
Milt