Happy Jack Bed Failure
I have read previous posts about the top bunk sagging on the Happy Jack beds in the garage and sure enough mine appeared pretty weak when we did our pre-delivery inspection last October. Even with no more than a 100 lb child in the bed, the front frame would sag pretty bad. I finally took the Fuzion in for some minor warranty work about 7 weeks ago with the bed being one of my complaints. Overall it took the dealer 4 attempts to get Keystone to offer an acceptable fix, but thanks to their persistence, Keystone finally authorized them to install a new top bed.
I fully expected Keystone to say there is nothing abnormal about the bed (which they did twice) and the dealer to simply pass that info on. If it hadn't been for the service writer refusing to accept anything less than a structural repair, I would be repairing the bed myself. I had heard of several cases that were denied repair. I think the final straw was when they used a 200 lb man to demonstrate how weak the bed was and then while taking pictures of the same man in the bed of a new trailer sitting on the lot to show that it reacted nearly the same, the "new" bed frame made cracking sounds and sagged worse. Warranty claim success truly does lie in the hands of the dealer service department.
If you experience the same problem with your Happy Jack bed system on any brand toyhauler, don't take no for an answer. Insist that your dealer persist until the manufacturer does the right thing. As much as people seem to harsh on Camping World dealers, I am proud to say that my dealer recently joined the Camping World network and I am glad to have them on my side.
I fully expected Keystone to say there is nothing abnormal about the bed (which they did twice) and the dealer to simply pass that info on. If it hadn't been for the service writer refusing to accept anything less than a structural repair, I would be repairing the bed myself. I had heard of several cases that were denied repair. I think the final straw was when they used a 200 lb man to demonstrate how weak the bed was and then while taking pictures of the same man in the bed of a new trailer sitting on the lot to show that it reacted nearly the same, the "new" bed frame made cracking sounds and sagged worse. Warranty claim success truly does lie in the hands of the dealer service department.
If you experience the same problem with your Happy Jack bed system on any brand toyhauler, don't take no for an answer. Insist that your dealer persist until the manufacturer does the right thing. As much as people seem to harsh on Camping World dealers, I am proud to say that my dealer recently joined the Camping World network and I am glad to have them on my side.
