I was forced to buy a new Heartland Landmark while on vacation at Disney a month ago, I say forced because I was trading a 2013 forest river aviator that I owed way more than it was worth and CW was the only dealer that would deal , so anyhow I bought a 2013 landmark that had been sitting on there lot since it was delivered from heartland and it has many scratches on the wood work , filthy carpets and apparently was never washed after a trip from the salt covered roads up north so it has a good coating of rust, all of these things seem normal to heartland. I have contacted them on a few issues and they responded quickly and their suppliers also have taken care of things in a timely fashion, much better than Forest River did.