laknox wrote:
JAC1982 wrote:
I just think it's ridiculous to yell at a dealer's service department when you didn't buy your trailer there, and they are just following the manufacturer's policies. But then again, treating other people with respect seems to be a lost art these days.
There =is= no mfr policy regarding this. It's a free-for-all and the mfrs allow it to go on. You think this would go over if your truck needed warranty repairs on the road and you pulled into a dealership and were told "you didn't buy it here, back of the line for you". You know you'd be on the phone to that brand's HQ f'n =now=! If the mfrs sent it down line that they were instituting a FIFO service policy for anyone who wants to sell their products, quality likely wouldn't improve, but customer satisfaction sure would. I'm in agreement that the OP needs to find a good local RV tech to do the repair, keep all the bills, then submit them to Keystone for reimbursement, just as a dealer would.
Lyle
But still, that's a problem with the RV industry and the manufacturers as a whole. Comparing to the auto industry is like apples and oranges. They don't work the same. I'm not saying it's RIGHT that the RV industry works this way, but it is what it is. Yelling and "raising hell" at a random service manager at the dealer isn't going to fix anything (especially the trailer).
