Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
Forum Discussion
Sounds like you have a Suburban Water Heater...........different set of t-stats for the electric & propane.
The electric t-stat failed and 120V AC power shorted....burnt/melted etc.
Contact Suburban (Airxcel) and get the ball rolling with them. Explain what happened and that you would like to be reimbursed for out of pocket costs for repairs and how to file the claim
Contact Us
We're easy to reach, so don't hesitate to call if you have questions or concerns. Use the phone or fax options below.
Phone: (423) 775-2131
Fax: (423) 775-7015
Sales e-mail: smcsales@suburbanmfg.com
Support e-mail: smcsales@Suburbanmfg.com
Service Center Locations: Search Online
Employment Opportunities: Jobs@SuburbanMfg.com
Corporate Web Site: Airxcel.com
CW contacted Keystone which should have referred you (and CW) to Suburban
Suburban Warranty Info/Claim LINK
The electric t-stat failed and 120V AC power shorted....burnt/melted etc.
Contact Suburban (Airxcel) and get the ball rolling with them. Explain what happened and that you would like to be reimbursed for out of pocket costs for repairs and how to file the claim
Contact Us
We're easy to reach, so don't hesitate to call if you have questions or concerns. Use the phone or fax options below.
Phone: (423) 775-2131
Fax: (423) 775-7015
Sales e-mail: smcsales@suburbanmfg.com
Support e-mail: smcsales@Suburbanmfg.com
Service Center Locations: Search Online
Employment Opportunities: Jobs@SuburbanMfg.com
Corporate Web Site: Airxcel.com
CW contacted Keystone which should have referred you (and CW) to Suburban
Suburban Warranty Info/Claim LINK
