Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
Forum Discussion
webslave wrote:
Live and learn... Most of us have been doing this for years and know that if a device/appliance breaks during warranty periods, that you should go to the manufacturer for repair/replacement. Keystone could not possibly stay in business if they had to stock all the individual components required to repair all the various devices they install to make an RV.
I agree with you - but Keystone should have taken the route that Gulf Stream did for me when a carrier bearing on the driveshaft of our Class C began to squeal: when I contacted them (GS) - they explained that the drive shaft was not Ford original equipment, and gave me the number of the company that stretched the frame and changed the driveshaft; plus gave me a number to call at GS if I wasn't satisfied by the folks at the frame company. (The folks at the frame company were incredibly nice)
Even though the carrier bearing wasn't Gulf Stream's problem, I was under the impression that they wanted me to be taken care of properly - and that sort of thing creates a lot of good will.
