Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
Forum Discussion
spadoctor wrote:
the first thing you should do when purchasing a new vehicle be it a car truck camper etc is read the manuals supplied with the rig so you understand things correctly. If the OP had done that he would have known how the rv industry structures their warranty and as such would have known to ask the CW service manager why didn't you contact the WH manufacturer instead of Keystone. Manuals are there for a reason and honestly if folks did read them we would see very few of these kinds of posts.
IMO, Camping World are the ones who dropped the ball, from sales to service. When they sold this rig new, they should have explained, and made very clear, that the appliances/accessories all have separate warranties, and that you have to deal with them instead of the mfr in most cases. Second, when CW had it in for service, why didn't they deal with the WH mfr directly? All would most likely have been fixed and this thread might have been a compliment instead of a rant. I blame CW for most of this and the RV industry as a whole for not stepping up and giving a =real= warranty like vehicle manufacturers do instead of the "pass-the-buck" warranty that you get.
Lyle
