Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
Forum Discussion
WOW there really are all kinds of people that contribute to this forum. Still I appreciate it for the ones who have really helped.
I will, of course report the outcome of my attempts to recover the bill that CW presented me with to get a new thermo, a new element, and 2 new 6" wires ($225). I'm real happy that the rest of my trailer wiring was not effected and I my water heater is back to dual function. I sent off the element and paperwork to Airxcel (Suburban)in hopes that they will find what I found, that the element is still good and my claim warrants approval. I actually learned a lot while I was in CW; their tech showed me all the procedures for "Blowing" out the water lines (previously I could not find how to get to the back of the water heater to turn the bypass valve); a much easier way to protect against freeze damage.
Unfortunately, I also learned, the hard way, that my local CW is not the kind of company who will do anything for a customer who has a warranty issue, even in the first year of ownership. I'm glad that some of you have dealerships that have taking care of you, but this one does not. However, there is an alternative RV company here and I will talk with some of their customers and find out if I might do better with them. HAPPY TRAILS!
I will, of course report the outcome of my attempts to recover the bill that CW presented me with to get a new thermo, a new element, and 2 new 6" wires ($225). I'm real happy that the rest of my trailer wiring was not effected and I my water heater is back to dual function. I sent off the element and paperwork to Airxcel (Suburban)in hopes that they will find what I found, that the element is still good and my claim warrants approval. I actually learned a lot while I was in CW; their tech showed me all the procedures for "Blowing" out the water lines (previously I could not find how to get to the back of the water heater to turn the bypass valve); a much easier way to protect against freeze damage.
Unfortunately, I also learned, the hard way, that my local CW is not the kind of company who will do anything for a customer who has a warranty issue, even in the first year of ownership. I'm glad that some of you have dealerships that have taking care of you, but this one does not. However, there is an alternative RV company here and I will talk with some of their customers and find out if I might do better with them. HAPPY TRAILS!
