Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
Forum Discussion
Vulcaneer wrote:Agree 100% I have found you have to watch CW those guys are in it for the money for sure. Not much customer service goes on with CW as far as I can see
Op Wrote: "Everyone in the entire chain was dumbfounded by KING COUGAR's ability to diagnosis the element as the cause since it had not even been removed at this point. "
Keystone's Cougar should be ashamed. As should Camping World. Especially CW. They are your problem.
This whole "We must apply for warranty approval from the Manufacturer is just BS." You bought the trailer from CW. They need to stand behind you. If the Manufacturer does not approve the warranty, then CW certainly should support their customer. They had no problem taking your money for the new trailer, did they? They helped you a little bit...true. But they still charged full (ridiculously high) labor rate, and socked you full retail mark up on the parts. Should you feel good about Cougar? NO! But should also not feel too good about CW.
After all...they diagnosed the problem, and described to to Cougar. For approval purposes. Appears they messed that up too. And their poor description of the problem might be the reason King Cougar shot down the approval.
I don't think you need to believe everything that CW is telling you.
JMHO
