Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
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Update # 2
Got $104 from Airxcel yesterday so my total repair was covered finally! Interesting letter was attached .... they regretted that they could not pay all the billed amount because the warranty claim procedures were not followed; IE they were not call up front. Here is where I fault the service department at Camping World ... they only called Keystone; not once did anyone call Airxcel the maker of the water heater or did they even mention their name or that they were the ones that actually warrant the problem; instead the service agent just reported to me that Keystone denied the claim and presented me with the bill.
I am just now fully understanding the motivation behind what happened ... Camping World would have gotten less than half the money IF they had processed the warranty claim with the proper company Airxcel; they know that, and that is why they only called Keystone who I am told does not warrant items on their trailers that they don't manufacture. PURE GREED on the part of a service department that clearly knows what they should have done but handed me the bill anyway!
I hope that other owners can benefit from my learning experience .... don't trust camping world to process a warranty claim properly .... their "directives" must be to get the most $ they can out of a repair even if it means misleading a customer into believing that there is NO WARRANTY on a 8 month old water heater. I will look for a company that will actually help me with warranty repairs when I am shopping for my next trailer.
Again, thanks to all those who have helped direct me in the right direction for this warranty claim.
Got $104 from Airxcel yesterday so my total repair was covered finally! Interesting letter was attached .... they regretted that they could not pay all the billed amount because the warranty claim procedures were not followed; IE they were not call up front. Here is where I fault the service department at Camping World ... they only called Keystone; not once did anyone call Airxcel the maker of the water heater or did they even mention their name or that they were the ones that actually warrant the problem; instead the service agent just reported to me that Keystone denied the claim and presented me with the bill.
I am just now fully understanding the motivation behind what happened ... Camping World would have gotten less than half the money IF they had processed the warranty claim with the proper company Airxcel; they know that, and that is why they only called Keystone who I am told does not warrant items on their trailers that they don't manufacture. PURE GREED on the part of a service department that clearly knows what they should have done but handed me the bill anyway!
I hope that other owners can benefit from my learning experience .... don't trust camping world to process a warranty claim properly .... their "directives" must be to get the most $ they can out of a repair even if it means misleading a customer into believing that there is NO WARRANTY on a 8 month old water heater. I will look for a company that will actually help me with warranty repairs when I am shopping for my next trailer.
Again, thanks to all those who have helped direct me in the right direction for this warranty claim.
