Keystone president,CEO
Anyone have the name of a C-level executive at Keystone? We were just denied a warranty claim on the front cap finish of our 2012 Cougar, and may try to escalate to someone. Not sure if Campingworld i...
Forum Discussion
richfaa wrote:
Remember Keystone is not a dealer they are the Manufacturer. Keystone did not sell you the Rv a dealer did and the dealer is the primary contact point.
Once again Call keystone customer service at the service center in Goshen,
Owners relations 866-445-5880 have your VIN ready. If it is decals you may get some help. Explain the problem and be prepared to take pictures of the problem and send to Keystone.
Call them and do what they ask you to do.
thanks very much for the guidance, however we have already done that. VIN, etc.
The initial contact at Keystone was very helpfull, however directed us to route pictures via the dealer. Dealer sent the pictures in, and then KS denied it. We contacted KS again to inquire about the reason for denying. KS indicated that it was denied because the unit was three years old. That is where we are with it right now.
