Coach-man
Dec 08, 2015Explorer
Kudos to Grand Design.
I recently had my front slideout stop working. I was one month over my warranty period, and the dealer would not work on it unless I paid. I called Grand Design Customer Service to ask some questions, as I was going to fix the slideout myself. Ray at Customer Service was great, answered my questions, and walked me thru trouble shooting my problem. We determined it was the controller that was the problem, Ray authorized sending me a new controller under warranty. Yesterday received new controller and a new motor! All is well, everything works as good as new!
I am so glad we decided on Grand Design when we purchased our 5th wheel. I researched a lot of companies, the one company that stood out was Grand Design for customer service. All companies have "issues" with their units coming off the production line, but Grand Design stands behind their products with first class customer service! Anyone looking to purchase a 5th wheel or TT check out Grand Design, you will not be disappointed!
I am so glad we decided on Grand Design when we purchased our 5th wheel. I researched a lot of companies, the one company that stood out was Grand Design for customer service. All companies have "issues" with their units coming off the production line, but Grand Design stands behind their products with first class customer service! Anyone looking to purchase a 5th wheel or TT check out Grand Design, you will not be disappointed!