Forum Discussion
Ralph_Cramden
Nov 30, 2018Explorer II
WTP-GC wrote:
One thing that might make this whole idea work better is that GD does allow for mobile techs to service their units under warranty. This was a selling point made to us, but I've read numerous posts on the GD owner forum and FB groups where GD did indeed offer mobile techs. I don't know what other manufacturer's do this, though I doubt its exclusive to GD.
Other manufacturers will authorize mobile techs for warranty repairs, but first you need access to one. Believe it or not in a lot of areas of the US you're not going to find one, at least not close. Finding one in somewher like Florida that is an RV mecca is different than finding one in north central PA, the middle of VT, or in Northern states with 8 or 9 month seasons.
Are they going to reimburse the mobile techs travel expenses under warranty if he's traveling 60, 80, or 100 miles or more to get to your location?
Is the mobile tech going to accept the amount the RV manufacturer pays for a specific warranty repair, which is typically a lesser amount.
Is the mobile tech going to do the documentation the manufacturer requires to authorize the repair?
Most likely you'll be paying the mobile tech out of your pocket, then getting reimbursed by the manufacturer. Those numbers may be far apart by the time you make up the difference between what the manufacturer pays and the tech charges.
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