My new fifth wheel level up also "lost its mind" and timed out. Talked to Lippert and they said it was "confused". Two things I learned from them is you don't have unplug or cut the power to the system to set level again. You just do the 10 times routine when the system is turned off. Secondly, they said you must do the 10 times exactly in proper sequence/timing and don't hesitate from the front to rear buttons. I had to do the "10" routine about three times for the system to come on and reset level. The rep said that is normal for this system. I love the system and hope it keeps its mind!