Need your help Pinnacle Vs Redwood?
Hi guys, A friend of mine (he doesn’t go on line… yah really) is looking at a new 2022 Jayco Pinnacle or Crossroads Redwood. I know the coaches but not enough to make a recommendation. Do you own o...
Forum Discussion
Mondooker,
I will say that I have had several small issues that were handled by myself since ownership... My dealer only had the coach back once for warranty repairs and that was a black tank valve that was sticking...
I had a few items that I needed fixed that I could not get to myself, the dealership is 3-1/2 hrs away. Redwood allowed me to get an estimate and repairs at a local RV Service facility and they reimbursed me for that item.. I also had an inverter fail after warranty, I called Xantrex direct and they sent me a new one direct to my house, they also paid for road service to come and install..
My Furrion Oven would NOT keep heat consistent, They ( Redwood/Keystone) shipped a new oven to an authorized repair shop and paid them to install..
I also had smears all over the paint near each seam.. Looked like someone used some sort of cleanser when they applied the caulking or something>?? I sent pics to Redwood/Keystone and they had me get the RV professionally detailed and they paid for it, that took the issue away...
I had a water heater cover bubble the paint for some odd reason out of warranty... Redwood/Keystone sent a new black cover, I purchased a few ounces of paint from the painter in Indiana who painted the coach and they reimbursed a ;local paint shop to do the work... Redwood/Keystone then paid me for the paint I purchased..
They ( Redwood/Keystone ) have been very easy to work with...
ALL coaches can have many issues, it is how the dealer or manufacturer deals with those issues that can make or break your experience.
I will say that I have had several small issues that were handled by myself since ownership... My dealer only had the coach back once for warranty repairs and that was a black tank valve that was sticking...
I had a few items that I needed fixed that I could not get to myself, the dealership is 3-1/2 hrs away. Redwood allowed me to get an estimate and repairs at a local RV Service facility and they reimbursed me for that item.. I also had an inverter fail after warranty, I called Xantrex direct and they sent me a new one direct to my house, they also paid for road service to come and install..
My Furrion Oven would NOT keep heat consistent, They ( Redwood/Keystone) shipped a new oven to an authorized repair shop and paid them to install..
I also had smears all over the paint near each seam.. Looked like someone used some sort of cleanser when they applied the caulking or something>?? I sent pics to Redwood/Keystone and they had me get the RV professionally detailed and they paid for it, that took the issue away...
I had a water heater cover bubble the paint for some odd reason out of warranty... Redwood/Keystone sent a new black cover, I purchased a few ounces of paint from the painter in Indiana who painted the coach and they reimbursed a ;local paint shop to do the work... Redwood/Keystone then paid me for the paint I purchased..
They ( Redwood/Keystone ) have been very easy to work with...
ALL coaches can have many issues, it is how the dealer or manufacturer deals with those issues that can make or break your experience.
