Not happy with Forest River!
I purchased a Silverback 35qb4 in 2012. My bedroom slide already has water damage and naturally Forest River says it is a maintenance issue. I have found no signs of voids or loose caulking that would...
Forum Discussion
jrs1871 wrote:
I don't know if you dealt with directly with the factory or went through your dealer. I do know that Cedar Creek has fixed problems after the warranty period has expired. It is sometimes a case of getting a hold of the right person to present your issue. My suggestion is to take pictures of the affected areas, inside and outside, and submit that with a detailed explanation of the issues. Don't get belligerent or demanding, just present the facts. At the moment I don't know the person for you to contact. But we are headed to the FROG rally tomorrow and I'll bet someone there can tell me.
It is too late for this year, but Forest River makes many repairs to their products each year at the FROG rally. And not all of the repairs they perform are the result of the manufacturing process. Some are operator error, but they will take care of you.
FWIW, we are on our fourth fifth wheel and the second Cedar Creek and we have never had the customer service on the other brands like this. We didn't have major problems, but FR still took care of us even out of warranty.
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I agree with above. Cedar Creek is a well designed trailer and well made. Forest River is very easy to work with.
RIGHT NOW we are at the FROG rally (8/8/15) in Goshen IN. We have a lot of repaires that Forest River will work on this week. Most of the problems are self inflected.
ken and sue
