Not happy with Forest River!

I was the warranty writer for a high volume ag dealer. Warranty starts with a good dealer. I could get warranty on a yoyo string if it's presented properly. Got a guy who absolutely abused his baler. Whining and complaining about everything. He would not grease something and belly ache when it failed. Got tired of his kraap. Sent warranty in failure because of lack of grease. Warranty denied! He paid. I could have BSed the manufacture and got it approved. Finally stopped his garbage claims when he had to start paying for his abuse. Dealer is generally in control.