Forum Discussion
edatlanta
Apr 04, 2017Explorer II
I have been using a Progressive Industries EMS PT50C for years and their lifetime warranty and customer service is superb. In September 2016 I was hit with a spike from a lightning strike 1/4 mile away that followed a water line into the campground. Numerous damaged rigs, but only one leg of my PT50C was "killed". I put my spare PT50C into service (yes I have 2 of them) and I was immediately back in business. The half dead unit was shipped back to PI and I had a replacement in less than a week.
Forward to 3-29-17: I moved from my winter host site to my home base which is 70 miles away. Plugged he PT50C in and it read 255v on both legs. This is my home base so I know my pedestal is good. Soooooo, I pulled my spare PT50 out and plugged it in and all was normal again. I called PI and told them what was happening and they asked if this was the old style PT50C and it was. This was my spare from September 2016. They asked if I had been in a hard rain storm recently and I had, 2 days before my move. PI said the old unit had gotten water in it due to the storm and send it back which I did the same day. I expect my replacement will arrive any day now.
The replacement I received in September 2016 was the new design with the plastic cover over the socket. PI told me this new design was due to water intrusion in hard rain and high wind situations which I had 2 days earlier.
Again, great product, warranty, and customer service.
I do not work for or have any financial or other interest in PI other being a very satisfied customer.
When my current replacement arrives I will again have 2 units, one in service and one as a backup.
I will not plug in anywhere without my PI unit inline.
Forward to 3-29-17: I moved from my winter host site to my home base which is 70 miles away. Plugged he PT50C in and it read 255v on both legs. This is my home base so I know my pedestal is good. Soooooo, I pulled my spare PT50 out and plugged it in and all was normal again. I called PI and told them what was happening and they asked if this was the old style PT50C and it was. This was my spare from September 2016. They asked if I had been in a hard rain storm recently and I had, 2 days before my move. PI said the old unit had gotten water in it due to the storm and send it back which I did the same day. I expect my replacement will arrive any day now.
The replacement I received in September 2016 was the new design with the plastic cover over the socket. PI told me this new design was due to water intrusion in hard rain and high wind situations which I had 2 days earlier.
Again, great product, warranty, and customer service.
I do not work for or have any financial or other interest in PI other being a very satisfied customer.
When my current replacement arrives I will again have 2 units, one in service and one as a backup.
I will not plug in anywhere without my PI unit inline.
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