RV Direct purchase
Looking at a new pinnacle this year, and we have been doing mostly research online. Talked with some of the high volume dealers and the prices seem to be much better. Got a quote from RV Direct this m...
Forum Discussion
RustyJC wrote:johndeerefarmer wrote:
I would expect long waits for repairs. My two month old fiver needed some warranty work. I had to wait three weeks to get it back in. The service manager said everyone else had a six week wait. Where do you think your trailer will be in the line if you didn't buy it from that dealer?
Depending on the brand of 5th wheel, one isn't restricted to taking it to the selling dealer (or ANY dealer) for warranty repairs. A number of manufacturers will approve repairs at an independent service facility or by a mobile RV technician. These people live and die by the quality of service they provide, and are generally superior to dealer service departments.
Yes, this applied to the 2000 Jayco Designer XL 3610RLTS we owned that lost a Norcold cooling unit 3 months after we purchased it. The selling dealer quoted 3 months just to look at it. A call to Jayco had it in an independent Norcold-approved repair facility that afternoon, and we had the 5th wheel back 2 days later.
Rusty
While it's anecdotal, I checked out the RV service reviews just a couple days ago and, almost across the board, the independent service providers get good or excellent ratings, where most dealers were getting poor to good. Yes, there are fliers on both ends, but with a couple hundred reviews just in AZ, that's a fair sample size.
Lyle
