RV Factory has bought Augusta RV

I wonder if this is why the Luxe Hauler never made it on their website? I saw the countdown counter running backwards for months, it hit zero, nothing ever came online, and now the page is gone.

I wondered the same thing, seemed odd to promote the count down only to fail to deliver. By moving to all Factory Direct I get the feeling that failure is in the future too, that just seems to be a way to advertise they can't deliver to the dealers. Now with Omega RV coming out with their "Weekend Warrior" it really makes me wonder what's going on behind the scenes of both companies. There has to be a legal fight going on still over the name.

Not sure but I don't think they want to have dealers as such. They say they can offer the customer more by being factory direct...who knows. I know the RV Factory was the cleanest, non rushed and most organized of any factory I've been through. The thing I liked also about the RV Factory was the availability of having a lot more build options, a lot more than other manufacturers I've visited.

They can offer more options and customization for sure being manufacturer direct. However, with an already abysmally weak warranty system in the RV industry, do you want to have only one guaranteed location to get warranty work done? I guess if I lived in state but imagine being across the country? It just doesn't seem like a viable business model for product that will more likely than not need brand specific repairs done under warranty...

Regarding warranty concerns...you do not need to bring your Weekend Warrior back to the factory for service. They allow you to have repairs performed locally and will pay for it.

Yes, it's called a "service network." However, it's very much like when you buy an RV from Jeff Couch's or RV Wholesalers who have a "service network." Getting service where and when you need it is not guaranteed. Now, I'm pretty handy and not worried about it so I went ahead and bought from Couch's but many RV owners would not be happy if they expect quality and prompt remote service.

taken wrote:
They can offer more options and customization for sure being manufacturer direct. However, with an already abysmally weak warranty system in the RV industry, do you want to have only one guaranteed location to get warranty work done? I guess if I lived in state but imagine being across the country? It just doesn't seem like a viable business model for product that will more likely than not need brand specific repairs done under warranty...

Hopefully with low production they will build them correctly and not need to go back for repairs. Several high end RV mfg are factory direct New Horizon, Spacecraft mfg, Continental Forks RV come to mind.

In fact I would love the chance to do the PDI at the factory.

colliehauler wrote:

taken wrote:
They can offer more options and customization for sure being manufacturer direct. However, with an already abysmally weak warranty system in the RV industry, do you want to have only one guaranteed location to get warranty work done? I guess if I lived in state but imagine being across the country? It just doesn't seem like a viable business model for product that will more likely than not need brand specific repairs done under warranty...

Hopefully with low production they will build them correctly and not need to go back for repairs. Several high end RV mfg are factory direct New Horizon, Spacecraft mfg, Continental Forks RV come to mind.

That's certainly a nice thought. The problem is they are using the same components as the rest of the industry. So, no matter how carefully and slowly they put them together, a Dometic fridge or AC still is what it is... and so on.

taken wrote:

colliehauler wrote:

taken wrote:
They can offer more options and customization for sure being manufacturer direct. However, with an already abysmally weak warranty system in the RV industry, do you want to have only one guaranteed location to get warranty work done? I guess if I lived in state but imagine being across the country? It just doesn't seem like a viable business model for product that will more likely than not need brand specific repairs done under warranty...

Hopefully with low production they will build them correctly and not need to go back for repairs. Several high end RV mfg are factory direct New Horizon, Spacecraft mfg, Continental Forks RV come to mind.

That's certainly a nice thought. The problem is they are using the same components as the rest of the industry. So, no matter how carefully and slowly they put them together, a Dometic fridge or AC still is what it is... and so on.

I have owned a few RV'S, mostly Keystone and Forest River and have yet to experience a frig or A/C failure. Most people are unhappy with fit and finish or the above items not being installed correctly. Marginal axles, poorly welded frames, cheapest tires are other issues. Hopefully they will do a better job, time will tell.

That's great for you but your experience is anecdotal. Lippert makes most of the body components. Frames, windows, doors, slide systems, level up system, lighting, furniture, electronics, etc. They are all cheap and failures are routine. AC and fridge failures are rampant and reported all the time on the forums along with all the other appliances and electronics. The industry is doing record numbers right now and failures are everywhere. Can someone get a good one? Sure. Two in a row? Sure. Is it the norm? Nope. The odds are you will need warranty service.