Forum Discussion
WyoTraveler
Dec 08, 2013Explorer
Just seems to me being responsive and repairing the problem are separate issues. After a customer buys your product being responsive may just mean assistance in getting the right people to repair it. That doesn't mean that it is covered under warranty by them. Seems, for example, an RV manufacturer would have much more leverage on a frame manfacturer than I would as an individual. Being unresponsive means exactly that. Now that I have your money too bad you are on your own.
When my Lippert jacks went out Monaco helped me get them repaired through warranty. Monaco didn't build the jacks. Monaco wasn't responsible for their operation. However, I am their customer and although there may be no legal obligation they helped me with a solution because they appreciate me as a customer. Monaco has treated me better than any RV manufacturer and I have been buying RVs since about 1960. On the other hand my previous RV was a Jayco. They were unresponsive. Doesn't matter if they were directly or indirectly responsible. I would never buy another Jayco. As it turns out Jayco was responsible for repairs but refused to accept any responsibility. JMHO
When my Lippert jacks went out Monaco helped me get them repaired through warranty. Monaco didn't build the jacks. Monaco wasn't responsible for their operation. However, I am their customer and although there may be no legal obligation they helped me with a solution because they appreciate me as a customer. Monaco has treated me better than any RV manufacturer and I have been buying RVs since about 1960. On the other hand my previous RV was a Jayco. They were unresponsive. Doesn't matter if they were directly or indirectly responsible. I would never buy another Jayco. As it turns out Jayco was responsible for repairs but refused to accept any responsibility. JMHO
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